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DEMATEL method in ERP systems for TSL branch

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Treść / Zawartość
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Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
The article introduces issues concerning the implementation of key performance indicators (KPIs) dedicated to the TSL (Transport-Shipping-Logistics) branch. The KPIs are used in different modules of the ERP (Enterprise resource planning) information systems, which support strategic decision making. Selected indicators have been used to create four perspectives of Balanced Scorecard in accordance with Balanced Scorecard methodology. Using the multi-factor method of DEMATEL (Decision Making Trial and Evaluation Laboratory) analysis, the evaluation of indicators and Balanced Scorecard’s perspectives has been performed. This article can be useful to persons interested in the implementation of modern solutions in ERP applications dedicated to the TSL branch. Presented article can be useful to persons from upper management of TSL companies who are interested in modern methods of supporting strategic management and for IT system developers who are considering expanding modules of ERP software solutions dedicated to TSL industry which support strategic management and decision making.
Słowa kluczowe
Czasopismo
Rocznik
Strony
27--36
Opis fizyczny
Bibliogr. 26 poz.
Twórcy
autor
  • Maritime University of Szczecin, Faculty of Economics and Transport Engineering H. Pobożnego 11, 70-507 Szczecin, Poland
Bibliografia
  • 1. Chand, D. & Hachey, G. & Hunton, J. A balanced scorecard based framework for assessing the strategic impacts of ERP systems. Computers in Industry. 2005. Vol. 56. No. 6. P. 558-572.
  • 2. Chen, F-H & Hsu, T-S & Tzeng, G-H. A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP. International Journal of Hospitality Management. 2011. Vol. 30. No. 4. P. 908-932.
  • 3. Gonzalez-Padron, T.L. & Chabowski, B.R. & Hult, G.T.M. Knowledge management and balanced scorecard outcomes: exploring the importance of interpretation, learning and internationality. British Journal of Management. 2010. Vol. 21. No. 4. P. 967-982.
  • 4. Hoque, Z. 20 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research. The British Accounting Review. 2014. Vol. 46. No. 1. P. 33-59.
  • 5. Hoque Z. & James, W. Linking balanced scorecard measures to size and market factors: impact on organizational performance. Journal of Management Accounting Research. 2000. Vol. 12. No. 1. P. 1-15.
  • 6. Huang, C.D. & Hu, Q. Integrating web services with competitive strategies: the balanced scorecard approach. Communications of the AIS. 2004. Vol. 13. No. 6. P. 57-80.
  • 7. Kaplan, R.S. & Norton, D.P. Link the Balanced Scorecard to strategy. California Management Review. 1996. Vol. 39. No. 1. P. 53-79.
  • 8. Kaplan, R.S. & Norton, D.P. Strategy Maps: Converting Intangible Assets into Tangible Outcomes. First Edition. Boston: Harvard Business School Press. 2004. 454 p.
  • 9. Kaplan, R.S. & Norton, D.P. The Balanced Scorecard: Translating Strategy into Action. First Edition. Boston: Harvard Business School Press. 1996. 336 p.
  • 10. Kaplan, R.S. & Norton, D.P. Using the Balanced Scorecard as a strategic management system. Harvard Business Review. 1996. Vol. 74. No. 1. P. 134-147.
  • 11. Keyes, J. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy. First Edition. Boca Raton: CRC Press. 2005. 528 p.
  • 12. Shen, Y.C. & Chen, P.S. & Wang, C.H. A study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach. Computers in Industry. 2016. Vol. 75. P 127-139.
  • 13. Wilsey, D. & Howard, R. & Perry, G.S. & et al. The Institute Way: Simplify Strategic Planning and Management with the Balanced Scorecard. First Edition. New York: Institute Press. 2013. 352 p.
  • 14. Wu, H.W. Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard. Evaluation and Program Planning. 2012. Vol. 35. P. 303-320.
  • 15. Chou, Y.C. & Sun, C.C. & Yen, H.Y. Evaluating the criteria for human resource for science and technology (HRST) based on an integrated fuzzy AHP and fuzzy DEMATEL approach. Applied Soft Computing. 2012. Vol. 12. No. 1. P. 64-71.
  • 16. Jassbi, J. & Mohamadnejad, F. & Nasrollahzadeh, H. A fuzzy DEMATEL framework for modeling cause and effect relationships of strategy map. Expert Systems with Applications. 2011. Vol. 38. No. 5. P. 5967-5973.
  • 17. Lin, C.L. & Wu, W.W. A fuzzy extension of the DEMATEL method for group decision making. European Journal of Operational Research. 2004. Vol. 156. P. 445-455.
  • 18. Valmohammadi, C. & Sofiyabadi, J. Modeling cause and effect relationships of strategy map using fuzzy DEMATEL and fourth generation of balanced scorecard. Benchmarking: An International Journal. 2015. Vol. 22. No. 6. P. 1175-1191.
  • 19. Wu, W.W. Choosing knowledge management strategies by using a combined ANP and DEMATEL approach. Expert Systems with Applications. 2008. Vol. 35. No. 3. P. 828-835.
  • 20. Wu, W.W. & Lee, Y.T. Developing global managers competencies using the fuzzy DEMATEL method. Expert Systems with Applications. 2007. Vol. 32. No. 2. P. 499-507.
  • 21. Zhou, Q. & Huang, W.L. & Zhang, Y. Identifying critical success factors in emergency management using a fuzzy dematel method. Safety Science. 2011. Vol. 49. No. 2. P. 146-168.
  • 22. Dytczak, M. & Ginda, G. Miejsce metody DEMATEL w rozwiązywaniu złożonych zadań decyzyjnych. Zeszyty Naukowe Wyższej Szkoły Bankowej we Wrocławiu. 2015. Vol. 15. No. 5. P. 631-644 [In Polish: DEMATEL in Resolving Complex Decision. The Wroclaw School of Banking Research Journal].
  • 23. Apak, S. & Orbak, I. & Tombus, A.C. & Tombus, Ö. Analyzing logistics firms business performance. Scientific Bulletin Mircea Cel Batran Naval Academy. 2015. Vol. 18. No. 2. P. 180-186.
  • 24. He, H. & Cheng, H. Analyzing key influence factors of city logistics development using the fuzzy decision making trial and evaluation laboratory (DEMATEL) method. African Journal of Business Management. 2012. Vol. 6. No. 45. P. 11281-11293.
  • 25. Mavi, R.K. & Kazemi, S. & Najafabadi, A.F. & et al. Identification and assessment of logistical factors to evaluate a green supplier using the fuzzy logic DEMATEL method. Polish Journal of Environmental Studies. 2013. Vol. 22. No. 2. P. 445-455.
  • 26. Torbacki, W. Identyfikacja i ocena decyzji strategicznych w logistyce przy wykorzystaniu metody DEMATEL. Autobusy - Technika, Eksploatacja, Systemy Transportowe. 2016. Vol. 12. P. 1884-1887. [In Polish: Identification and evaluation of strategic decisions in logistics industry using DEMATEL method. Buses - Technics, Exploitation, Transport Systems].
Uwagi
PL
Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018)
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-54ce7007-0acc-4538-9453-349498671355
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