Factors determining customer data security in agile organizations

• Autorzy: Kocot Maria , Błaszczak Bartosz

Identyfikatory

DOI

10.29119/1641-3466.2025.215.11

• Języki publikacji: EN

Abstrakty

EN

Purpose: The purpose of this article is to identify and assess key factors that impact customer data security in agile organizations. The study aims to determine priorities in data security management and to indicate patterns in how respondents perceive these factors. Design/methodology/approach: The study was conducted using a survey method on a sample of 303 respondents in April-May 2023. The results were subjected to multivariate correspondence analysis (MCA) to identify relationships and patterns between data security factors. Findings: The results indicate that factors such as data encryption systems, access control, real-time monitoring, and employee training are key. The MCA analysis revealed the interconnections between these factors and identified areas for further optimization in data security. Research limitations/implications: The study is limited to agile organizations and relies on subjective opinions of respondents. The results may be extended in the future to other types of organizations or through the use of mixed methods to deepen the analysis. Practical implications: The presented results can support organizations in developing effective customer data protection strategies. Recommended actions include implementing advanced security systems, regular audits and intensifying employee training. Social implications: Improving customer data security strengthens consumer trust and loyalty while contributing to a more secure digital environment. These activities also respond to societal expectations related to respect for privacy and ethics in data management. Originality/value: The article provides a unique perspective on the issue of customer data security in the context of agile organizations. The use of MCA analysis allowed for an in-depth assessment of patterns and relationships between factors, which enriches the literature on the subject and supports decision-making in organizations striving for operational agility. Keywords:

Słowa kluczowe

EN

data security; client; agile organization; MCA analysis; digitalization

PL

bezpieczeństwo danych; klient; zwinna organizacja; analiza MCA; digitalizacja

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2025
• Tom: z. 215
• Strony: 175--191
• Opis fizyczny: Bibliogr. 38 poz.

Twórcy

autor

Kocot Maria

• University of Economics in Katowice

• https://orcid.org/0000-0001-5150-3765

autor

Błaszczak Bartosz

• Higher School of Professional Education Wroclaw

• https://orcid.org/0009-0002-0457-4434

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025).