Research issues undertaken within quality management – the overview of selected literature

• Autorzy: Olszewska A. M.

Identyfikatory

DOI

10.1515/jem-2017-0008

• Języki publikacji: EN

Abstrakty

EN

Quality is currently a key element in the process of the rivalry where the customer is at stake. Contemporary enterprises undertake several actions aimed at its creation and more effective quality management. This is as well required by the market with enterprises of various character that frequently demand specific solutions. The scientific environment eagerly develops this concept in response to such a prevailing need. The issue of quality management, despite its long history, remains a dynamically developing research discipline and a scientific consideration. Subsequently, this is a very extensive field which encompasses many issues. Thus, this work mainly focuses on identifying research threads undertaken within quality management in selected periodicals. The article describes the undertaken overview and indicates research threads entailed within the analysed subject matter. Moreover, the resultant list of threads was presented in the form of a knowledge map reflecting their coexistence in specific articles. The methods used while preparing this article constitute an overview of the literature and a network analysis. The research threads highlighted in the paper indicate, which topics are of interest among researchers in terms of issues related to quality management, while their presentation in the form of a network enables fast and unambiguous access to knowledge within this area. The results of analyses described in the publication may attract the interest of mainly those who scientifically deal with the development of the concept of quality management, as well as enterprises that would wish to get acquainted with current trends in this field.

Słowa kluczowe

EN

quality; quality management; research issue; knowledge map

PL

jakość; zarządzanie jakością; problem badawczy; mapa wiedzy

• Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2017
• Tom: Vol. 9, no. 1
• Strony: 74--83
• Opis fizyczny: Bibliogr. 9 poz., rys., tab.

Twórcy

autor

Olszewska A. M.

• Bialystok University of Technology, Faculty of Management, Department of Business Informatics, Poland

Bibliografia

• Gudanowska, A.E. (2010). Wprowadzenie do zarządzania jakością w przedsiębiorstwie produkcyjnym [Introduction to quality management in a manufacturing company]. Ekonomia i Zarządzanie, 4(2), 161-170.
• Urban, W. (2007). Definicje jakości usług – różnice oraz ich przyczyny [Definitions of service quality – differences and their reasons]. Problemy Jakości, 3, 4-9.
• Elshennawy, A.K. (2004). Quality in the New Age and the Body of Knowledge for Quality Engineers. Total Quality Management, 15(5–6), 603-614.
• Szczepańska, K. (2013). Doskonalenie zarządzania jakością: podstawy, ocena, perspektywa [Improvement of quality management: basis, evaluation, prospect]. Warszawa, Poland: Oficyna Wydawnicza Politechniki Warszawskiej.
• Urban, W., & Czerska, J. (2016). Reaching an entrepreneurial management system of amoebas. A qualitative insight into the European experience. Ekonomia i Zarządzanie, 8(1), 7-18.
• Liepiņa, R., Lapiņa, I., & Mazais, J. (2013). Contemporary issues of quality management: relationship between conformity assessment and quality management. Contemporary Issues in Business, Management and Education. Procedia – Social and Behavioral Sciences, 110, 627-637.
• Johnson, K. (2001). Philip B. Crosby’s mark on quality. Quality Progress, 34(10), 25-30.
• Standard ISO 9000 (2015). Quality management systems – Fundamentals and vocabulary.
• Gudanowska, A.E. (2015). Tworzenie mapy wiedzy opartej na tematyce projektów badawczo – rozwojowych na przykładzie województwa podlaskiego [Creating knowledge maps based on the themes of R&D projects on the example of the Podlaskie region]. Ekonomia i Zarządzanie, 7(1), 257-270.

Uwagi

Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę (zadania 2017).