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Tytuł artykułu

The effect of moral norm on public transport passengers’ behavioral intention (case study: public transport passengers in Bogor, Indonesia)

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Treść / Zawartość
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Warianty tytułu
PL
Wpływ norm moralnych na zachowanie pasażerów transportu publicznego (studium przypadku - pasażerowie publicznego transportu w mieście Bogor w Indonezji)
Języki publikacji
EN
Abstrakty
EN
This paper aims to examine the effect of moral norm on public transport passengers’ behavioral intention in Bogor, Indonesia. This research is important because there is lack of research on the topic. The research used quantitative research methodology. Survey with questionnaire was performed in order to gather the research data. The respondents of the survey are 277 public transport passengers in Bogor, Indonesia. The research results show that moral norm influences public transport passengers’ behavioral intention positively.
PL
Artykuł ma na celu wykazanie wpływu norm moralnych na zachowanie pasażerów transportu publicznego w mieście Bogor w Indonezji. Tego rodzaju badania nie zostały wcześniej przeprowadzone, co potwierdza ich istotność. Do wykonania badań wykorzystana została metoda ilościowa. Dane zostały zgromadzone na podstawie opracowanego kwestionariusza ankiety. W badaniu wzięło udział 277 pasażerów transportu publicznego w Bogor w Indonezji. Wyniki badań wskazują, że normy moralne mają pozytywny wpływ na zachowania badanych pasażerów.
Czasopismo
Rocznik
Strony
15--23
Opis fizyczny
Bibliogr. 22 poz., tab.
Twórcy
autor
  • Indonesian Institute of Sciences, Tangerang Selatan, Banten, Indonesia
autor
  • Indonesian Institute of Sciences, Tangerang Selatan, Banten, Indonesia
Bibliografia
  • 1. Sumaedi, S. & Bakti, I.G.M.Y. & Astrini, N.J. & Rakhmawati, T. & Widianti, T. & Yarmen, M. Public Transport Passengers’ Behavioural Intentions: Paratransit in Jabodetabek Indonesia. New York: SpringerBriefs in Business. Springer. 2014.
  • 2. Wen, C.H. & Lan, L.W. & Cheng, H.L. Structural equation modelling to determine passenger loyalty toward intercity bus services. Journal of the Transportation Research Board. 2005. Vol. 1927. P. 249-255.
  • 3. Jen, W. & Tu, R. & Lu, T. Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers. Transportation. 2011. Vol. 38. P. 321-342.
  • 4. Lai, W.T. & Chen, C.F. Behavioral intention of public transit passenger – the role of service quality, perceived value, satisfaction and involvement. Transport Policy. 2011. Vol. 18. P. 318- 325.
  • 5. Sumaedi, S. & Bakti, I. G. M. Y. & Yarmen, M. The empirical study of public transport passengers’ behavioral intentions: The roles of service quality, perceived sacrifice, perceived value, and satisfaction (Case study: Paratransit passengers in Jakarta, Indonesia). International Journal for Traffic and Transport Engineering. 2012. Vol. 2. No.1. P. 83-97.
  • 6. O’Connor, R.C. & Armitage C.J. Theory of Planned Behavior and Parasuicide: An Exploratory Study. In Planned Behaviour: The relationship between Human Thought and Action (ed. Amirtage C.J. & Christian J.). New Jersey: Transaction Publishers. 2006.
  • 7. Conner, M. & Smith, N. & McMillan, B. Examining Normative Pressure in The Theory of Planned Behavior: Impact of Gender and Passengers on Intentions to Break the Speed Limit. In Planned Behaviour: The relationship between Human Thought and Action (ed. Amirtage C.J. & Christian J.). New Jersey: Transaction Publishers. 2006.
  • 8. Moliner, M.A. Loyalty, perceived value, and relationship quality in healthcare services. Journal of Service Management. 2009. Vol. 20. No. 1. P. 76-97.
  • 9. Aggarwal, P. The effects of brand relationship norms on consumer attitudes and behavior. Journal of Consumer Research. 2004. Vol. 31. P. 87-101.
  • 10. Bruhn, M. Relationship Marketing: Management of Customer Relationships. Harlow: Financial Time Prentice Hal. 2003.
  • 11. Ajzen, I. The theory of planned behavior. Organizational Behavior and Human Decision Processes. 1991. Vo. 50. P. 179-211.
  • 12. Cox, P. Moving People, Sustainable Transport Development. Cape Town: UCT Press. 2010.
  • 13. Tonglet, M. & Phillips, M. & Read, A.D. Using the Theory of Planned Behaviour to investigate the determinants of recycling behaviour: a case study from Brixworth, UK. Resources, Conservation and Recycling. 2004. Vol. 41. P. 191-214.
  • 14. Nemme, H. & White, K.M. Texting while driving: psychosocial influences on young people’s texting intentions and behavior. Accident Analysis and Prevention. 2010. Vol. 42. No. 4. P. 1257- 1265.
  • 15. Robinson, N.G. & Masser, B.M. & White, K.M. & Hyde, M.K., & Terry, D. J. Predicting intentions to donate blood among non-donors in Australia: An extended theory of planned behavior. Transfusion. 2008. Vol. 48. No. 12. P. 2559-2567.
  • 16. Sekaran, U. & Bougie, R. Research Methods for Business: A Skill Building Approach. Hoboken, N.J./Chichester: John Wiley and Sons. 2010.
  • 17. Yin, R. K. Case Study Research: Design and Methods. Applied Social Research Methods Series Vol. 5. London: Sage Publications. 1990.
  • 18. Bappeda Kota Bogor. 2014. Kota Bogor dalam Angka/Bogor City in Figures 2013. Retrieved from http://bappeda.kotabogor.go.id/frontend/bogor_angka/2014.
  • 19. Diamantopoulos, A. & Sarstedt, M. & Fuchs, C. & Wilczynski, P. & Kaiser, S. Guidelines for choosing between multi-item and single-tem scales for construct measurement: A predictive validity perspective. Journal of the Academy of Marketing Science. 2012. Vol. 40 No. 3. P. 434- 449.
  • 20. Buil, I. & de Chernatony, L. & Martinez, E. Methodological issues in cross-cultural research. Journal of Targeting. Measurement and Analysis for Marketing. 2012. Vol. 20. No. 3-4. P. 223- 234.
  • 21. Zeithaml, V.A. & Berry, L.L. & Parasuraman, A. The behavioral consequences of service quality. Journal of Marketing. 1996. Vol. 60. P. 31-46.
  • 22. Hair, J.F. & Anderson, R.E. & Tatham, R.L. & Black, W.C. Multivariate Data Analysis. New Jersey: Prentice Hall. 2006.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-533c0240-8c2b-40c9-8e23-3d99a3af1245
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