Impact of COVID-19 on various areas of service operation in manufacturing companies: a pilot study

• Autorzy: Kaňovská Lucie , Vlčková Vladimíra

Identyfikatory

DOI

10.2478/emj-2022-0025

• Języki publikacji: EN

Abstrakty

EN

All manufacturers were affected by the COVID-19 pandemic. It can be assumed that producers were affected as much as the service operation field (based on company categories). This article aims to ascertain how COVID-19 affected various areas of service operations in manufacturing companies. So far, no literature is available identifying the impact of COVID-19 on various areas of service operations by current manufacturers. An electronic questionnaire was prepared and sent to the manufacturers. The questionnaire was completed by 88 respondents from four selected industrial areas. The findings show no statistically significant differences in the perception of the COVID-19 impact on various areas of service operations in manufacturing companies based on CZ-NACE, the number of employees, the type of customers and the type of services provided to products. However, in the area of the type of services, one statistically significant difference was found in the statement related to increasing interest in engaging in cooperation with suppliers in the field of smart services. Theoretical implication contributes to understanding the impact of COVID-19 on manufacturers in various areas of service operation. First, the research did not reveal any statistically significant difference in manufacturing companies sorted by their CZ-NACE, the number of employees and the predominant customers in the areas of service operations. It can be considered that the companies were hit by COVID-19 very similarly. Second, the research revealed statistically significant differences in the area of processing results according to the type of services, and in this case, only in the area of increasing interest in engaging in the cooperation with suppliers in the field of smart services. From a managerial viewpoint, this paper contributes to the field of impact of COVID-19 on areas of service operation in manufacturing companies.

Słowa kluczowe

EN

COVID-19; servitisation; accompanying services; smart services; areas of service operation; manufacturing companies

PL

COVID-19; serwis; usługi towarzyszące; inteligentne usługi; obszar usług operacyjnych; przedsiębiorstwa produkcyjne

• Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2022
• Tom: Vol. 14, no. 3
• Strony: 43--56
• Opis fizyczny: Bibliogr. 41 poz., tab.

Twórcy

autor

Kaňovská Lucie

• Brno University of Technology, Czech Republic

• https://orcid.org/0000-0003-2797-7973

autor

Vlčková Vladimíra

• University of Pardubice, Czech Republic

• https://orcid.org/0000-0002-6271-7424

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).