The relationship between EFQM recognition System and management maturity

• Autorzy: Pimentel Luis , Rogala Piotr

Identyfikatory

DOI

10.24425/mper.2022.142057

• Języki publikacji: EN

Abstrakty

EN

The EFQM recognition system is an acknowledged method of assessing business excellence understood as the degree of implementation of quality management in an organization. The paper aims to examine whether a high rating under the EFQM recognition system simultaneously means a high general management maturity level. The investigation covers the 35 organizations that won EFQM awards in Portugal. The study is based on points awarded to organizations under the EFQM recognition system and on questionnaires/interviews with managers responsible for quality management in the studied organizations. The results indicate a positive and robust correlation between the quality management implementation (rating under the EFQM recognition system) and general management maturity. The study helps to close the gap in the literature regarding the relationship between quality management and management maturity in an organization.

Słowa kluczowe

EN

quality management; EFQM awards; EFQM recognition system; business excellence; management maturity

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2022
• Tom: Vol. 13, No. 2
• Strony: 81--91
• Opis fizyczny: Bibliogr. 52 poz., tab.

Twórcy

autor

Pimentel Luis

• BRU-UNIDE, ISCTE-IUL, University Institute of Lisbon; Universidade Europeia (Lisbon), Portugal

• https://orcid.org/0000-0003-2585-5390

autor

Rogala Piotr

• Wroclaw University of Economics and Business, Department of Quality and Environ- mental Management, Wrocław, Poland

• https://orcid.org/0000-0002-0956-1758

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023)