Analysis of causes and effects of implementation of the quality management system compliant with ISO 9001

• Autorzy: Pacana Andrzej , Ulewicz Robert

Identyfikatory

DOI

10.17512/pjms.2020.21.1.21

Warianty tytułu

PL

Analiza przyczyn i efektywności wdrożeń systemu zarządzania jakością zgodnego z ISO 9001

• Języki publikacji: EN

Abstrakty

EN

The main purpose of the study is to analyze the causes and benefits of implementing a quality management system in a group of Small and Medium-sized Enterprises in developing and innovative regions on the example of enterprises from South-Eastern Poland. In the research, targeted surveys were conducted using the CAWI and CAPI methods extended by an expert interview with key people responsible for quality was used. In the present paper, the results of research related to the assessment of achieving the assumed system objectives in the field of quality in the aspect of a developing region characterized by a turbulent environment were presented. In the paper, original research into the analysis of the causes, expectations and effects of implementing quality management systems in accordance with ISO 9001 in the SMEs group were also displayed.

PL

Sformalizowane systemy zarządzania są we współczesnych organizacjach standardem. W zasadzie większość myślących konkurencyjnie organizacji co najmniej jeden taki system posiada wdrożony. Najczęściej posiadanym przez organizacje systemem jest system zarządzania jakością zgodny z ISO 9001. Mimo, że wiele organizacji posiada wdrożony taki system to jest jeszcze wiele takich, które dopiero planują takie wdrożenia. Niekiedy wdrożenie ISO 9001 jest wymagane przez klientów. Aby to umiejętnie zrobić wskazanym jest korzystać z doświadczeń innych organizacji. Uzasadnionym jest więc analizowanie przyczyn i korzyści wdrożeń systemu zarzadzania jakością. Taki też cel postawiono sobie w badaniach, których wyniki prezentuje to opracowanie. Dzięki znajomości wyciągniętych wniosków organizacje przygotowujące się do wdrożenia ISO 9001 będą mogły zrobić to w sposób umiejętny. Przyczyni to się z pewnością do lepszych ich wyników, co jest jednym celów wdrożenia wymagań normy ISO 9001.

Słowa kluczowe

EN

quality management; ISO 9001; implementation of quality management systems; systems engineering; SME

PL

jakość; system jakości; ISO 9001; wdrażanie systemu zarządzania; inżynieria systemów

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2020
• Tom: Vol. 21, No. 1
• Strony: 283--296
• Opis fizyczny: Bibliogr. 32 poz., rys., tab.

Twórcy

autor

Pacana Andrzej

• Department of Manufacturing and Production Engineering, Rzeszow University of Technology, Poland

autor

Ulewicz Robert

• Faculty of Management, Czestochowa University of Technology, Poland

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).