Implementation of Six Sigma methodology using DMAIC to achieve processes improvement in railway transport

• Autorzy: Nedeliaková Eva , Štefancová Vladimíra , Hranický Michal Petr

Identyfikatory

DOI

10.30657/pea.2019.23.03

• Języki publikacji: EN

Abstrakty

EN

The provision of quality transport services is a prerequisite for the creation of an efficient organization that can meet the expectations and requirements of both the enterprise itself and its customers. From the railway enterprise's point of view, it is necessary to pay attention to the increasingly demanding requirements of its customers in railway passenger transport. This article focuses on identifying defects in rail transport processes that negatively affect ordinary operations. One of the most serious bottlenecks affecting railway transport reliability is the train delay, which fundamentally affects the perception of railway transport. At the same time, it emphasizes the need to apply individual tools according to the DMAIC cycle in order to achieve continuous improvement. The aim of the implemented Six Sigma methodology in railway enterprise is disciplined application of statistical problem-solving tools to recognize the gaps in the transport process and set out individual steps for their gradual removal.

Słowa kluczowe

EN

Six Sigma methodology; DMAIC cycle; railway transport; train delays; transport services

PL

metodologia Six Sigma; cykl DMAIC; transport kolejowy; opóźnienia pociągów; usługi transportowe

• Wydawca: Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji
• Czasopismo: Production Engineering Archives
• Rocznik: 2019
• Tom: Vol. 23
• Strony: 18--21
• Opis fizyczny: Bibliogr. 9 poz., rys., tab.

Twórcy

autor

Nedeliaková Eva

• University of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Railway Transport, Slovakia, Univerzitná 8215/1, 010 26 Žilina

autor

Štefancová Vladimíra

• University of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Railway Transport, Slovakia, Univerzitná 8215/1, 010 26 Žilina

autor

Hranický Michal Petr

• University of Žilina, Faculty of Operation and Economics of Transport and Communications, Department of Railway Transport, Slovakia, Univerzitná 8215/1, 010 26 Žilina

Bibliografia

• 1. Bedi, K., 2006. Quality Management. Oxford University Press, India.
• 2. Brue, G., 2005. Six Sigma for Managers – 24 Lessons to Understand and Apply Six Sigma Principles in Any Organization, McGraw-Hill, USA.
• 3. Čamaj, J., Danis, J., Dolinayová, A., 2016. The Management of Elimination Train Delays and Socio-Economic Impacts in Slovak Conditions, International Conference on Engineering Science and Management, Zhengzhou, China, 183-186.
• 4. Dedík, M., Gašparík, J., Záhumenská, Z., 2017. Quality Assessment in the Logistics of Rail Passenger Transport, 18th International Scientific Conference on LOGI, Ceske Budejovice, MATEC.
• 5. George, L. M., 2003. Lean Six Sigma for Service – How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions, McGraw-Hill, USA.
• 6. Morgan, J., Brenig-Jones, M., 2016. Lean Six Sigma for Dummies, John Wiley & Sons, Ltd., UK.
• 7. Sygut, P., Krynke, M., Improving production of low pressure hoses, Production Engineering Archives 17, 32-35, DOI: 10.30657/pea.2017.17.07
• 8. Štefancová, V., Šatanová, A., Harmanová, D., 2017. Continous Improvement and Application of Quality Management Methods in Railway Transport Processes, International Conference of Central-Bohemia-University, Prague, Czech Republic, 465-469.
• 9. Vojtek, M., Kendra, M., Zitrický, V., Danis, J., 2017. Principles of Logistics Applied to Railway Passenger Transport, 18th International Scientific Conference on LOGI, Ceske Budejovice, MATEC.

Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).