Identification and implementation of KPIs

• Autorzy: Barsalou Matthew

Identyfikatory

DOI

10.15199/46.2021.9–10.2

Warianty tytułu

PL

Identyfikacja i wdrażanie KPI

• Języki publikacji: EN

Abstrakty

EN

Purpose: The purpose of this research is to determine if KPIs (Key Process Indicators) are described using the acronym SMART (Specific, Measurable, Achievable, Relevant, Time-bound). Design/methodology/approach: The research consisted of database research. A database of nine journals with over 18,000 quality related articles was searched for the term “KPI”. The results were then searched for lists of KPIs. These KPIs were then copied to an online tool that identified the number of occurrences of each word in the lists. Findings/concussions: The most common words were non-KPI relevant words such as “of” and “and”. Out of the KPI related words, the most common were “%”, “percentage”, “number” and “per”. These quantification words pertain to the measurable aspect of the acronym SMART. The occurrence of these words and others support the hypothesis that KPIs are described discussing the acronym SMART. Practical implications: The use of the acronym SMART provides a method for assisting organizations in the creation of KPIs. Originality/value: Much of the literature on KPIs is of a “how to” nature; this paper went a step farther and identified common word choices used in describing individual SMART KPIs.

PL

Cel: Celem badania jest ustalenie, czy KPIs (kluczowe wskaźniki efektywności) są opisane zgodnie z metodą SMART (specyficzne, mierzalne, osiągalne, istotne, określone w czasie). Projekt badania/metodyka/podejście: Badanie polegało na analizie baz danych. Przeszukano bazy danych dziewięciu czasopism z ponad 18 000 artykułów związanych z jakością pod kątem występowania terminu „KPI”. Wyniki zostały następnie przeszukane pod względem list z KPI. Te kluczowe wskaźniki efektywności zostały skopiowane do narzędzia internetowego, które zidentyfikowało liczbę wystąpień każdego słowa na listach. Wyniki/wnioski: Najczęstszymi słowami były słowa niezwiązane z KPI, takie jak np. „z” i „i”. Spośród słów związanych z KPI najczęstszymi były: „%”, „procent”, „liczba” i „na”. Te słowa kwantyfikacji odnoszą się do mierzalnego aspektu akronimu SMART. Występowanie tych i innych słów wspiera hipotezę, że KPIs opisane są zgodnie z metodą SMART. Zastosowanie praktyczne: Zastosowanie akronimu SMART stanowi właściwą metodę wspomagania organizacji w tworzeniu KPIs. Oryginalność/wartość poznawcza: Znaczna część literatury traktująca o kluczowych wskaźnikach efektywności ma charakter „jak to zrobić”; w tym artykule posunięto się o krok dalej i zidentyfikowano najczęściej używane słowa do opisu wskaźników SMART KPI.

Słowa kluczowe

EN

quality; KPI; dashboard; cockpit chart; quality improvement

PL

jakość; KPI; dashboard (panel graficzny); kokpit z wykresami; poprawa jakości

• Wydawca: Wydawnictwo SIGMA-NOT
• Czasopismo: Problemy Jakości
• Rocznik: 2021
• Tom: R. 53, nr 9-10
• Strony: 8--14
• Opis fizyczny: Bibliogr. 34 poz., rys., wykr.

Twórcy

autor

Barsalou Matthew

• Certified Lean Six Sigma Master Black Belt, QPlus, Level 22, West Tower, Bahrain Financial Harbour P.O. Box 20705, Manama, Bahrain

• https://orcid.org/+0000-0003-3117-0216

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