Prioritizing product quality problems using quality management tools

• Autorzy: Knop Krzysztof , Gejdos Pavol

Identyfikatory

DOI

10.2478/czoto-2024-0016

• Języki publikacji: EN

Abstrakty

EN

In today's competitive business environment, effectively analyzing, evaluating, and resolving product quality problems is critical to maintaining customer satisfaction, reducing financial losses, and preserving a company's reputation. This study prioritizes internal and external quality problems in paperboard packaging using selected quality management tools. Product quality problems are categorized based on their frequency of occurrence and financial losses. Three quality management tools are used: the ParetoLorenz diagram, the matrix data analysis diagram, and the box plot. The Pareto-Lorenz diagram identified the key quality problems that generate the highest number of events and the greatest financial losses, consistent with the 80/20 rule. The matrix data analysis diagram divided the quality problems into four groups based on their combined impact, indicating critical problems for both categories. The box plot identified outliers and extremes, revealing quality problems with significantly higher frequency and financial impact than others. All quality tools used identified the overprint complaint with code 403 as critical. The results highlight the effectiveness of the quality management tools used in prioritizing product quality problems.

Słowa kluczowe

EN

quality management; quality tools; quality problems; statistical data analysis

PL

zarządzanie jakością; narzędzia jakości; problemy jakościowe; analiza danych statystycznych

• Wydawca: De Gruyter
• Czasopismo: System Safety : Human - Technical Facility - Environment
• Rocznik: 2024
• Tom: Vol. 6, iss. 1
• Strony: 138--153
• Opis fizyczny: Bibliogr. 38 poz., rys., tab.

Twórcy

autor

Knop Krzysztof

• Czestochowa University of Technology, Poland

• https://orcid.org/0000-0003-0842-9584

autor

Gejdos Pavol

• Technical University in Zvolen, Slovakia

• https://orcid.org/0000-0001-6521-9730

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025).