Identification of heuristics forassessing the usability of websites of public administration units

• Autorzy: Dudycz Helena , Krawiec Łukasz

Identyfikatory

DOI

10.15439/2019F307

• Konferencja: Federated Conference on Computer Science and Information Systems (14 ; 01-04.09.2019 ; Leipzig, Germany)
• Języki publikacji: EN

Abstrakty

EN

A very important aspect of modern websites is their usability. Thanks to modern, and constantly developing technologies it is possible to create user-friendly services for each user. The usefulness of online services may be considered in terms of their functionality, clarity, and accessibility. It is particularly important that these criteria are met by public administration websites. The aim of this paper is to present the most common usability errors identified on the websites of public administration units as well as to indicate the links between particular types of problems and traditional heuristics of Jakob Nielsen. The survey was conducted by evaluating the websites of the Public Information Bulletin in Poland (BIP, which stands for "Biuletyn Informacji Publicznej''), which are supposed to provide universal access to public information by the citizens of the country. A heuristic method (based on J. Nielsen's heuristics) was used to evaluate 60 websites. The errors obtained were grouped into 14 categories. Each of the error groups was assessed by an expert in terms of its importance for the overall assessment of the website's usefulness. The analysis of relations between the identified categories of errors and heuristics of Jakob Nielsen indicates a need for specifying heuristics in the context of evaluating the usability and availability of public administration websites.

Słowa kluczowe

EN

government data processing; Internet; public administration; user interfaces; Web services; Website

PL

przetwarzanie danych rządowych; Internet; administracja publiczna; interfejs użytkownika; usługa internetowa; witryna internetowa

• Wydawca: Polskie Towarzystwo Informatyczne
• Czasopismo: Annals of Computer Science and Information Systems
• Rocznik: 2019
• Tom: Vol. 18
• Strony: 651--657
• Opis fizyczny: Bibliogr. 32 poz., tab.

Twórcy

autor

Dudycz Helena

• Wrocław University of Economics, Wroclaw, Poland

autor

Krawiec Łukasz

• Wrocław University of Economics, Wroclaw, Poland

Bibliografia

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Uwagi

1. Track 4: Information Systems and Technology

2. Technical Session: 14th Conference on Information Systems Management

3. Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).