A study of the role and benefits of third party auditing in Quality Management Systems

• Autorzy: Stephens K. , Roszak M.
• Języki publikacji: EN

Abstrakty

EN

Purpose: Purpose of this paper is to study the role and benefits of third party auditing in ISO 9001:2008 Quality Management Systems which have been implemented. The review looks through the perspective of case studies from both manufacturing and service organizations. To enable the reader to understand the role of auditing the paper firstly explains the key principles relating to auditing quality management systems, the global trends relating to their implementation as well as third party auditing. Then the paper presents four short case studies relating to a hospital, ceramic tile manufacturer, a heat distribution organization and a gas equipment installation company – describing the benefits of third party auditing of their Quality Management Systems. Design/methodology/approach: Used for the case study materials included the review of freely available case studies in the internet and through interviews of Senior Managers from the aforementioned Organisations. Findings: Third party Quality Management Systems Auditing continue to be beneficial in a range of industry sectors and are still growing on a global basis. Research limitations/implications: The study constitiutes a indication for other organizations to undertake introduction and certification of the management system based on ISO 9001. Originality/value: The article presents representative values in third party audit processes, demonstrates results which may be used in the analysis of ISO 9001 implementation systems.

Słowa kluczowe

EN

audit; process; quality management systems; ISO 9001

PL

audyt; proces; systemy zarządzania jakością; ISO 9001

• Wydawca: International OCSCO World Press
• Czasopismo: Journal of Achievements in Materials and Manufacturing Engineering
• Rocznik: 2010
• Tom: Vol. 43, nr 2
• Strony: 774--781
• Opis fizyczny: Bibliogr. 13 poz., rys., tab., wykr.

Twórcy

autor

Stephens K.

• British Polish Institute for Certification and Training, ul. Wiertnicza 141, 02-952 Warszawa, Poland

autor

Roszak M.

• Institute of Engineering Materials and Biomaterials, Silesian University of Technology, ul. Konarskiego 18a, 44-100 Gliwice, Poland

Bibliografia

• [1] ISO 9001:2008, Quality Management Systems, Requirements, International Organization for Standardization, Geneva, 2008.
• [2] ISO 19011:2002 Guidelines on Quality and/or Environmental Management Systems Auditing, International Organization for Standardization, Geneva, 2002.
• [3] International Organization for Standardization (ISO), The ISO Survey 2006, International Organization for Standardization, Geneva, 2007.
• [4] International Organization for Standardization (ISO), The ISO Survey 2008, International Organization for Standardization, Geneva, 2009.
• [5] www.iso.org.com.
• [6] T. Koc, The impact of ISO 9000 quality management systems on manufacturing, Journal of Materials Processing Technology 186 (2007) 207-213.
• [7] J.P. Russell, The Quality Audit Handbook, Principles, Implementation and Use, ASQ Quality Press, Milwaukee, Wisconsin, 2000.
• [8] J.P. Rusell, The internal auditing pocket guide, Preparing, performing and reporting, ASQ Quality Press, Milwaukee, Wisconsin, 2003.
• [9] M. Roszak, The processes of audit in educational organization, Conference “Improvement of the auditing processes”, POLISOLAB, Warsaw, 2010, 19-33.
• [10] K. Stephens, Auditing of Management Systems, Conference “Day of the Quality - Auditing”, Institute of Engineering Materials and Biomaterials, Silesian University of Technology, Gliwice, 2007, 3-8.
• [11] D. Szwieczek, T. Karkoszka, A. Zając, Incompatibilities analysis in the accredited laboratory, Journal of Achievements in Materials and Manufacturing Engineering 28/2 (2008) 203-210.
• [12] A. Zając, T. Karkoszka, Internal audit as a manner of process’ monitoring in the university education, Quality Management 3 (2006) 54-59.
• [13] L.A. Dobrzański, M.T. Roszak, Implementation and functioning of quality management in the research centre, Journal of Achievements in Materials and Manufacturing Technology 30/2 (2008) 197-203.