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Exploring human resources, marketing and promotion activities towards the sustainable tourism development in Phu Quoc islands, Vietnam

Treść / Zawartość
Identyfikatory
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Phu Quoc island of Kien Giang Province in Vietnam is endowed with resources for tourism development. The study explored the human resources, tourism marketing and promotion efforts of businesses towards the sustainable tourism development in Phu Quoc tourism. The authors used secondary and primary data to elicit information from respondents. Secondary data was collected from Kien Giang department of tourism, Statistical departments of Kien Giang and Phu Quoc. We administered questionnaires to 230 local residents, 150 businesses, and 530 tourists. Furthermore, interviews were conducted in Phu Quoc with local residents, businesses, tourists, local authorities’ officers, and 12 experts. The results suggest that Phu Quoc tourism sector lack quality workforce and marketing and promotion initiative is not well developed. The study proposes recommendations to stakeholders of Phu Quoc tourism sectors and more of that, the limitation and further research is suggested.
Czasopismo
Rocznik
Strony
39--55
Opis fizyczny
Bibliogr. 32 poz., rys., tab., wykr.
Twórcy
autor
  • Van Lang University, Faculty of Business Administration, Vietnam
autor
  • Van Lang University, Faculty of Business Administration, Vietnam
  • Universidad de las Americas Puebla, Department of Business Administration, Mexico
Bibliografia
  • 1. Baum, T., Cheung, C., Kong, H., Kralj, A., Mooney, S., Thanh, H.N.T., Ramachandran, S., Ružić, M.D., & Siow, M.L.(2016). Sustainability and the Tourism and Hospitality Workforce: A Thematic Analysis. Sustainability, 8(8), 809; doi:10.3390/su8080809.
  • 2. Beaumont, N. (2011). The Third criterion of ecotourism: Are ecotourism more concerned about sustainability than other tourists. Journal of Ecotourism 10, 135–148.
  • 3. Buckley, R. (2012). Sustainable tourism: Research and reality. Annals of Tourism Research, 39(2), 528–546.
  • 4. Butzmann, E. & Job, H. (2017). Developing a typology of sustainable protected area tourism products. Journal of Sustainable Tourism, 25(12), 1736–1755.
  • 5. Correia, A., & Kozak, M. (2010). Tourism behaviour and marketing: An introduction. Journal of Hospitality Marketing & Management, 19(3), 199–202.
  • 6. Cravens, D.W., & Piercy, N.F. (2009). Strategic marketing (9th ed.). New York, NY: McGraw Hill. 7. Fallon, G., & Schofield, T. (2006). The dynamics of destination attribute importance. Journal of Business Research, 59(6), 709–713.
  • 8. Font, X., Elgammal, I. & Lamond, I. (2017) Greenhushing: The deliberate under communicating of sustainability practices by tourism businesses. Journal of Sustainable Tourism, 25(12), 1007–1023.
  • 9. Kaufman, B. (2012). Strategic Human Resource Management Research in the United States: A Failing Grade After 30 Years?. Academy of Management Perspectives (26). 12-36.
  • 10. Lee, C.C. & Chang, C.P. (2008). Tourism development and economic growth: A closer look at panels. Tourism Management, 29(1), 180–192.
  • 11. Mazanec, A. J. (2005). Tourism research in a nutshell: “The tourism knowledge map.”. Tourism Review, 60(3), 6–12.
  • 12. McKercher, B., Mak, B. & Wong, S. (2014). Does climate change matter to the travel trade? Journal of Sustainable Tourism 22(5), 685–704.
  • 13. Naude, W. A., & Saayman, A. (2004). The determinants of tourist arrivals in Africa: A panel data regression analysis. Paper presented at the International Conference, Centre for the Study of African Economies, University of Oxford, Oxford, England.
  • 14. OECD (2017). A review of the policy framework for tourism marketing and promotion. OECD Tourism Papers, 2017/01. OECD Publishing, Paris.
  • 15. Prahalad, C.K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14.
  • 16. Phong D. (2019). Phu Quoc will be the island city after stopping to the special economic zone (in vietnamese). Retrieved from https://www.tienphong.vn/dia-oc/phu-quoc-se-la-thanh-pho-bien-dao-sau-khi-dunglen-dac-khu-1401052.tpo.
  • 17. Qiqi, D., & Rova, L. (2014). Tourism development and Human Resources challenges (Gjirokastra Region). European Journal of Sustainable Development, 3(3), 211.
  • 18. Riege, M.A. & Perry, C. (2000). National marketing strategies in international travel and tourism. European Journal of Marketing, 34(11/12), 1290-1304.
  • 19. Rodoula H.T. & Ronald E.G. (2012). Strategic Marketing in Tourism Services. Emerald Group Publishing Ltd.
  • 20. Ruhanen, L., Weiler, B., Moyle, B.D. & McLennan, C.L.J. (2015). Trends and patterns in sustainable tourism research: A 25-year bibliometric analysis. Journal of Sustainable Tourism, 23(4), 517–535.
  • 21. Sandra, H.(2015). Management of Human Resources in tourism. Paper presented at the conference Interdisciplinary Management Research XI, Croatia 180–188.
  • 22. Scott, N., Laws, E., & Boksberger, P. (2009). The marketing of hospitality and leisure experiences. Journal of Hospitality Marketing & Management, 18(2), 99–110.
  • 23. Seetanah, B. & Sannassee, R. V (2015). Marketing promotion financing and tourism development: the case of Mauritius. Journal of Hospitality Marketing & Management 24. 202–215.
  • 24. Tsiotsou, R. (2010). Delineating the effect of market orientation on service performance: A component-wise approach. The Service Industries Journal, 30(3), 357–403.
  • 25. Tsiotsou, R., & Ratten, V. (2010). Future research directions in tourism marketing. Marketing Intelligence & Planning, 28(4), 533–544.
  • 26. Tsiotsou, R., & Vlachopoulou, M. (2011). Understanding the effects of marketing orientation and e-marketing on services performance. Marketing Intelligence & Planning, 29(2), 141–155.
  • 27. Tracey, J. B. (2014). A review of human resources management research: The past 10 years and implications for moving forward. International Journal of Contemporary Hospitality Management, 26(5), 679-705.
  • 28. Varadarajan, R. (2010). Strategic marketing and marketing strategy: Domain, definition, fundamental issues and foundational premises. Journal of the Academy of Marketing Science 38, 119–140.
  • 29. Vargo, S.L., & Lusch, R.F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17.
  • 30. Vu, H. M & Nwachukwu, C. (2019). Perception of sustainable tourism development: insights from stakeholders in Phu Quoc island, Vietnam. International Journal of Mechanical Engineering and Technology (IJMET), 10(2), 1776-1788.
  • 31. World Tourism Organization - WTO. (1998) Guide for Local Authorities on Developing Sustainable Tourism. WTO: Madrid, Spain.
  • 32. World Travel & Tourism Council. (2018). Economic impact research. Retrieved from https://www.wttc.org/publications/2018/domestic-tourism/.
Uwagi
PL
Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-375656d3-49b2-421e-98da-55f55fc75bdc
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