Comparative Analysis of the Level of Satisfaction with the Services Received at the Business Incubators in USA and Poland – pre-incubation and incubation stage

• Autorzy: Wolniak R. , Grebski M. E.

Identyfikatory

DOI

10.30657/pea.2018.20.08

• Języki publikacji: EN

Abstrakty

EN

The paper concentrate on the problems of customers satisfaction from services in incubator centres in USA and Poland. The aim of the paper is to analyse the level of satisfaction of Business Incubation Centre on the example of two incubator centres one from USA (Hazelton CAN-Be in Pennsylvania and second in Gliwice Poland). The analysis was conducted in pre-incubation and incubation stage. The analysis was conducted on example of survey analysis in both incubator centres. On the base of achieved results we assessed the priority of customers in each incubator centre.

Słowa kluczowe

EN

customer satisfaction; incubator centre; innovativeness; incubation stage; per-incubation stage

PL

satysfakcja konsumenta; inkubator; inkubator przedsiębiorczości; innowacje

• Wydawca: Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji
• Czasopismo: Production Engineering Archives
• Rocznik: 2018
• Tom: Vol. 20
• Strony: 38--42
• Opis fizyczny: Bibliogr. 26 poz., rys., tab.

Twórcy

autor

Wolniak R.

• Silesian University of Technology, Organisation and Management Faculty, 41-800 Zabrze Roosvelta str. Poland

autor

Grebski M. E.

Bibliografia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2018).