Multi-criteria evaluation of e-shop methods of delivery from the customer's perspective

• Autorzy: Madleňák Radovan , Madleňáková Lucia

Identyfikatory

DOI

10.21307/tp-2020-001

• Języki publikacji: EN

Abstrakty

EN

This article focuses on the multi-criteria evaluation of various delivery options in the conditions of chosen e-shop, from the customer’s perspective. The evaluations were performed on conditions of the most popular e-shop in Slovakia and the customer segment was represented by a group of people of productive age. For the multicriteria analysis, the TOPSIS method was chosen. We identified four basic distribution options in the selected e-shop and nine evaluation criteria. The results of this research show the most preferable option for distribution according to the customer’s preference and according to the results of the multi-criteria analysis by TOPSIS.

Słowa kluczowe

EN

multi-criteria evaluation; topsis; e-shop delivery; last mile delivery

PL

ocena wielokryterialna; topsis; dostawa do sklepu internetowego; dostawy ostatniego kilometra

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Transport Problems
• Rocznik: 2020
• Tom: T. 15, z. 1
• Strony: 5--14
• Opis fizyczny: Bibliogr. 39 poz.

Twórcy

autor

Madleňák Radovan

• University of Zilina, FPEDAS, Department of Communications Univerzitná 8215/1, Zilina, Slovakia

autor

Madleňáková Lucia

• University of Zilina, FPEDAS, Department of Communications Univerzitná 8215/1, Zilina, Slovakia

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Uwagi

PL

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).