The concept of multi-hierarchical assessment of process orientation implementation - production organization experience

• Autorzy: Grajewski Piotr , Śliż Piotr , Jendza Dorota , Strumiłło Jędrzej

Identyfikatory

DOI

10.29119/1641-3466.2022.158.14

• Języki publikacji: EN

Abstrakty

EN

Purpose: The main objective of the article is to present the concept of assessing the level of an organization’s utilization of its potential for transformation towards process orientation, using a practical implementation example. Design/methodology/approach: The structure of the research procedure was based on the theoretical assumptions regarding the methodological procedures involving development of a model of process maturity assessment. Such research methods as bibliometric analysis, systematic literature review, participant observation, opinion survey and semi-structured interview were used to achieve the research objectives formulated. Findings: The value of the article entails the combination of quantitative and qualitative methods to determine an organization’s propensity for transition towards higher levels of process maturity. This effect has been achieved using a method of multi-hierarchical process maturity assessment. It has been determined that the organization under examination is at the second level of process maturity, although many of the elements diagnosed show third-level process maturity potential. An authorial research method has been additionally verified, as well as the examined organization’s real and utilized potential has been determined, which constitute the basis for assessing the level of process maturity. Research limitations/implications: inability to fully objectify the research results obtained. Practical implications: The article shows the basis and the method for identifying the examined company’s real and utilized potential of process maturity as well as for determining the level of process maturity, based on which the company’s strategy towards a higher level of process maturity can be formulated. Originality/value: The unique nature of this article lies in the proposed method of multi-hierarchical assessment of an organization’s process maturity. In order to deepen the interpretation of the results obtained from a quantitative study, qualitative research was used. This allows development of a strategy for achievement of higher levels of maturity.

Słowa kluczowe

EN

BPM maturity; process management; process orientation; maturity model

PL

dojrzałość BPM; zarządzanie procesowe; orientacja procesowa; model dojrzałości

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2022
• Tom: z. 158
• Strony: 201--227
• Opis fizyczny: Bibliogr. 55 poz.

Twórcy

autor

Grajewski Piotr

• University of Gdansk, Faculty Management

• https://orcid.org/0000-0001-5418-3744

autor

Śliż Piotr

• University of Gdansk, Management Faculty

• https://orcid.org/0000-0001-6776-3369

autor

Jendza Dorota

• University of Gdansk, Management Faculty

• https://orcid.org/0000-0002-2493-1841

autor

Strumiłło Jędrzej

• University of Gdansk, Management Faculty

• https://orcid.org/0000-0002-2038-123X

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Uwagi

PL

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023).