Towards Intelligent Automation (IA): literature review on the evolution of Robotic Process Automation (RPA), its challenges, and future trends

• Autorzy: Siderska Julia , Aunimo Lili , Süße Thomas , von Stamm John , Kedziora Damian , Aini Suraya Nabilah Binti Mohd

Identyfikatory

DOI

10.2478/emj-2023-0030

• Języki publikacji: EN

Abstrakty

EN

Robotic Process Automation (RPA) and Artificial Intelligence (AI) integration offer great potential for the future of corporate automation and increased productivity. RPA rapidly evolves into Intelligent Process Automation (IPA) by incorporating advanced technologies and capabilities beyond simple task automation. The paper aims to identify the organisational, technological, and human-centred challenges that companies face in transitioning from RPA to IPA. The research process involved conducting the scientific literature search using the ResearchRabbit AI tool, which provided a set of reference papers relevant to the formulated research questions. As a result of the conducted literature review, the authors identified key challenges and possible countermeasures for companies transitioning from RPA to IPA. The resulting collection of reference scientific articles formed the basis for this study’s content and substantive analysis. Furthermore, this study contributes by identifying artificial intelligence techniques and algorithms, such as Natural Language Processing (NLP), Machine Learning (ML), Deep Learning (DL), predictive analytics, and others, that can be integrated with RPA to facilitate the transition to IPA. The paper also offers insights into potential future research areas.

Słowa kluczowe

EN

Robotic Process Automation; RPA; Intelligent Process Automation; IPA; AI; Intelligent Automation; challenges

PL

automatyzacja procesów robotycznych; RPA; inteligentna automatyzacja procesów; IPA; AI; inteligentana automatyzacja; wyzwania

• Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2023
• Tom: Vol. 15, no. 4
• Strony: 90--103
• Opis fizyczny: Bibliogr. 66 poz., rys., tab., wykr.

Twórcy

autor

Siderska Julia

• Bialystok University of Technology, Poland

• https://orcid.org/0000-0001-5717-8043

autor

Aunimo Lili

• Haaga-Helia University of Applied Sciences, Finland

• https://orcid.org/0000-0002-3336-0948

autor

Süße Thomas

• Bielefeld University of Applied Sciences, Germany

• https://orcid.org/0000-0001-6832-7753

autor

von Stamm John

• RWTH Aachen University, Germany

• https://orcid.org/0009-0001-5410-7204

autor

Kedziora Damian

• Lappeenranta-Lahti University of Technology, Finland
• Kozminski University, Poland

• https://orcid.org/0000-0003-2021-6661

autor

Aini Suraya Nabilah Binti Mohd

• International Islamic University Malaysia, Malaysia

• https://orcid.org/0009-0001-9558-0292

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