Integration of RPA into process management in a large retail network organization

• Autorzy: Uklańska Anna

Identyfikatory

DOI

10.29119/1641-3466.2024.198.33

• Języki publikacji: EN

Abstrakty

EN

Purpose: The paper aims to present implementation of RPA (Robotic Process Automation) into the BPM (Business Process Management) Lifecycle to systematize the application of robotic solutions in process management. Design/methodology/approach: By exploring BPM lifecycle principles and components, RPA methods, and the APQC® framework, an integrated BPM-RPA model was developed. The components of the BPM-RPA model were defined along with the necessary documentation. Findings: The proposed model presents a systematic approach to RPA implementation by integrating it into the business process management model. A case study was conducted in a large network organization, and the results are presented. Research limitations/implications: The model was designed for large network organizations and their branches and functional directorates. Practical implications: The BPM-RPA model can be adapted to various supportive/back- office processes and applied across multiple industries. Originality/value: This paper emphasizes the importance of linking RPA with the foundational process management model within an organization.

Słowa kluczowe

EN

process management; BPM lifecycle; Robotic Process Automation; RPA; process automation

PL

zarządzanie procesami; cykl życia BPM; automatyzacja procesów robotycznych; RPA; automatyzacja procesów

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2024
• Tom: z. 198
• Strony: 581--594
• Opis fizyczny: Bibliogr. 24 poz.

Twórcy

autor

Uklańska Anna

• Politechnika Warszawska, Wydział Zarządzania

• https://orcid.org/0000-0002-6577-0669

Bibliografia

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• 17. Uklańska, A. (2023). Robotic Process Automation jako nowoczesna technologia automatyzacji procesów biznesowych. In: A. Bitkowska (ed.), Przyszłość zarządzania procesowego (pp. 314-317). Strategie - Ludzie - Technologie. Towarzystwo Naukowe Organizacji i Kierownictwa. Dom Organizatora.
• 18. Uklańska, A. (2023). Robotic Process Automation (RPA) - Bibliometric Analysis and Literature Review. Foundations of Management, 15, pp. 129-140.
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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025).