Influence of modern process performance indicators on corporate performance — the empirical study

• Autorzy: Sujová Andrea , Marcineková Katarína , Simanová Ľubica

Identyfikatory

DOI

10.2478/emj-2019-0015

• Języki publikacji: EN

Abstrakty

EN

The increasing pressure of globalisation on the worldwide market has forced enterprises to shift their focus from product quality to effectiveness of internal business processes. The object of interest of this paper is a modern management approach based on corporate performance evaluation by measuring the performance of internal processes. The paper aims to prove that the use of modern indicators and the measurement of internal processes belong among factors that have a direct positive impact on corporate performance. To reach the aim, empirical primary research was carried out. The paper focused on research results regarding the use of modern indicators for the measurement of business processes in Slovak industrial enterprises from selected branches. The primary quantitative research was conducted using questionnaires. The research aimed to test the hypothesis stating that enterprises using modern indicators to measure process performance have been reaching more positive ROE values, representing a basic indicator of corporate performance. Dependences among the data selected from the empirical research were analysed using statistical methods, namely, the chi-squared test, T-test and the correlation analysis. Based on the statistically processed data, the authors concluded that business processes are a basic source for the evaluation of corporate performance. Higher ROE values can be reached using modern process indicators, especially in mass production enterprises. The paper contributed to the further development of knowledge in performance management, specifically, process-oriented management.

Słowa kluczowe

EN

corporate performance; process performance measurement; process indicator; industrial enterprise

PL

wydajność korporacyjna; pomiar wydajności procesu; wskaźnik procesu; przedsiębiorstwo przemysłowe

• Wydawca: Oficyna Wydawnicza Politechniki Białostockiej
• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2019
• Tom: Vol. 11, no. 2
• Strony: 119--129
• Opis fizyczny: Bibliogr. 34 poz., rys., tab.

Twórcy

autor

Sujová Andrea

• Mendel University in Brno, Czech Republic

autor

Marcineková Katarína

• Technical University in Zvolen, Slovakia

autor

Simanová Ľubica

• Technical University in Zvolen, Slovakia

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