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Customer knowledge management in enterprise software development companies: organizational, human and technological perspective

Treść / Zawartość
Identyfikatory
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
In this study, Knowledge-Based View (KBV) and Theory of Technology in a Generic Customer Knowledge Management (CKM) Framework were assimilated to demonstrate the Organizational, Human and Technological antecedent factors that enable CKM processes to improve software product quality. A Theoretical CKM Framework was developed by extracting Human, Organizational and Technological factors from the literature, then, the “Technique for Order of Preference by Similarity to Ideal Solution” (TOPSIS) Multi-Criteria Decision Making (MCDM) method was applied to find the importance level of factors to CKM development in software companies. The weight and priority of factors were determined by 31 experts in enterprise software development companies. The results show that, from an expert viewpoint, CKM antecedent factors are categorized into high priority and low priority groups. Organizational factors such as “Customer Involvement”, “Customer-Centric Culture” and “CKM Strategy Development” are high priority.
Wydawca
Rocznik
Tom
Strony
291--297
Opis fizyczny
Bibliogr. 74 poz., rys., tab.
Twórcy
  • Mahallat Institute of Higher Education Faculty of Engineering Mahallat, Iran
  • Mahallat Institute of Higher Education Faculty of Engineering Mahallat, Iran
  • Sumy State University Faculty of Technical Systems and Energy Efficient Technologies Rymskogo-Korsakova st. 2, 40007 Sumy, Ukraine
  • Sumy State University Medical Institute 40007 Sumy, Ukraine
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Uwagi
Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu „Społeczna odpowiedzialność nauki” - moduł: Popularyzacja nauki i promocja sportu (2022-2023).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-2e83c69e-c71b-47f8-9317-ee11a7e1c733
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