Reliability and warranty issues in the design and production practice of selected Polish and Slovenian furniture-manufacturing companies

• Autorzy: Kłos R. , Fabisiak B. , Hrovatin J. , Ng H. K. T.

Identyfikatory

DOI

10.12841/wood.1644-3985.163.10

• Języki publikacji: EN

Abstrakty

EN

Reliability and quality issues are of crucial importance for both customers and manufacturers operating in a highly competitive marketplace. The aim of the study was to recognize attitudes towards product reliability in the furniture industry. The results are presented of the research conducted in 75 Polish and Slovenian furniture companies, focusing on the manner in which enterprises determine the length of the warranty period and which tools they implement to evaluate the reliability of the furniture construction. The data was collected through direct interviews and surveys. The high level of recognition of reliability and quality as key success factors for the next 5-20 years in the furniture industry was observed. A positive correlation was explored between the size of the enterprise and the existence and use, during the design process, of a database detailing structural failures. A coexistence of variables was found connected with the use of a failures database, an implemented, integrated CRM (Customer Relationship Management) system and the offering of an extended warranty period. The results of the study confirm the necessity and importance for furniture-manufacturing companies to consider reliability and warranty issues in their industrial practice.

Słowa kluczowe

EN

reliability; warranty; furniture manufacturing companies

• Wydawca: Sieć Badawcza Łukasiewicz - Poznański Instytut Technologiczny
• Czasopismo: Drewno : prace naukowe, doniesienia, komunikaty
• Rocznik: 2017
• Tom: vol. 60, nr 199
• Strony: 133--149
• Opis fizyczny: Bibliogr. 19 poz., rys.

Twórcy

autor

Kłos R.

• Department of Furniture Design, Faculty of Wood Technology, Poznan University of Life Sciences, Poznań, Poland

autor

Fabisiak B.

• Department of Furniture Design, Faculty of Wood Technology, Poznan University of Life Sciences, Poznań, Poland

autor

Hrovatin J.

• Department of Interior Design, Faculty of Design, Associated Member of the University of Primorska, Trzin, Slovenia

autor

Ng H. K. T.

• Department of Statistical Science, Southern Methodist University, Dallas, Texas, USA

Bibliografia

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Uwagi

Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę (zadania 2017).