Quality Information and Quality Performance: Roles of Process Control as a Mediator and Shop Floor Leadership as a Moderator

• Autorzy: Anh Nguyen Ngoc , Phan Anh Chi , Thoa Pham Thi Xuan , Matsui Yoshiki

Identyfikatory

DOI

10.24425/mper.2021.139991

• Języki publikacji: EN

Abstrakty

EN

This study investigates (1) the effect of quality information on quality performance through process control and (2) the moderating role of shop floor leadership on the relationship between quality information and quality performance in the context of manufacturing plants on a global basis. The moderated mediation analysis with a bootstrapping approach was employed to analyse data for hypotheses testing. The data is from the fourth-round dataset of the High- Performance Manufacturing Project, collected from manufacturing plants worldwide. The results indicate that (1) quality information is positively associated with quality performance through process control, and (2) shop floor leadership (i.e., supervisory interaction facilitation) positively moderates the indirect effect of quality information on quality performance; that is, the shop floor leadership practice strengthens the effect of quality information on quality performance through process control. This study also has a practical implication for top managers who should consider the vital role of leadership practices adopted by shop floor supervisors in implementing total quality management practices and should raise awareness that leadership practices are not only for the ‘C-suite’ but also for shop floor supervisors.

Słowa kluczowe

EN

total quality management; leadership; quality performance; high performance

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2021
• Tom: Vol. 14, No. 4
• Strony: 13--26
• Opis fizyczny: Bibliogr. 71 poz., rys., tab.

Twórcy

autor

Anh Nguyen Ngoc

• Yokohama National University, Graduate School of International Social Sciences, Japan

• https://orcid.org/0000-0002-0383-7880

autor

Phan Anh Chi

• School of Business Administration, VNU University of Economics and Business, No. 144 Xuan Thuy Road, Cau Giay District, Hanoi, Vietnam

• https://orcid.org/0000-0002-0153-1845

autor

Thoa Pham Thi Xuan

• Yokohama National University, Graduate School of International Social Sciences, Japan

• https://orcid.org/0000-0003-0689-4175

autor

Matsui Yoshiki

• The Open University of Japan, Department of Liberal Arts (Society and Industry), Japan

• https://orcid.org/0000-0002-5475-5199

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Uwagi

Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2022-2023)