Professional computer services industry – the case study of IBM Global Services

• Autorzy: Chajduga Tomasz

Warianty tytułu

PL

Przemysł profesjonalnych usług komputerowych – przypadek IBM Global Services

• Języki publikacji: EN

Abstrakty

EN

The historical achievements of International Business Machines gave the foundations for IBM Global Services company, which became a new step in development of IBM Corporation. The biggest rival of IBM Global Services, EDS, generated revenues that were nearly doubled by IGS revenues ($36.6bln) and revenues of the next rival in raw,Accenture, were more than tripled. The market share of IGS was 8,2% at that time and it was the highest percentage among all companies operating in professional computer services industry. In the last quarter of year 2000 IBM Global Services grew around 5%. At that time, the revenues from e-business services begun to grow 70% year over year. In described SWOT analysis positive aspects (strengths and opportunities) prevailed. The most important strengths of IBM Global Services are global position on the market and universalism of the offered services. Main weakness of the company lies in the lack of ability of fast bringing new services to the market. The existence of strong, well-known competitors like Hewlett-Packard and Accenture is the main recognized threat. At corporate level, IBM points in invention and development in terms of information technologies. IBM operates on global market in global industry with ethnocentric strategy. IBM Global Services has the long term objectives: technological leadership, competitive position and profitability. The IGM’s main generic strategy is still differentiation. In the opinion of the author, IBM Global Services provides concentric diversification. Considering the grand strategies, IGS’s management should make its further decisions basing on the ability to maintain the human resources.

Słowa kluczowe

EN

computer service; case study; Whitley’s National Business Systems theory application; SWOT analysis

PL

usługa komputerowa; studium przypadku; zastosowanie teorii Whitley’s National Business Systems; analiza SWOT

• Wydawca: Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji
• Czasopismo: Archiwum Wiedzy Inżynierskiej
• Rocznik: 2021
• Tom: T. 6, Nr 1
• Strony: 20--22
• Opis fizyczny: Bibliogr. 11 poz.

Twórcy

autor

Chajduga Tomasz

• student, Czestochowa University of Technology, ul. Dąbrowskiego 69, Częstochowa 42-201, Poland

Bibliografia

• [1] Bick J. 1999. Lekcja Biznesu, Prószyński i S-ka, Warszawa.
• [2] Dicken, P. 1998. Global Shift, 3rd ed, PCP.
• [3] Held, D., McGrew, A, (eds), 1999. Global Transformations, Polity Press.
• [4] Fayol, H. 1916. General principles of management. Classics of organization theory.
• [5] Griffin R.W. 2002. Podstawy zarządzania organizacjami, PWN, Warszawa.
• [6] Klimecka-Tatar D. 2017. Value stream mapping as lean production tool to improve the production process organization - case study in packaging manufacturing. Production Engineering Archives 17, 40-44.
• [7] Pearce, J. 2005. Strategic Management., McGraw-Hill.
• [8] Rasiel E. 2001. McKinsey-Sposób na sukces., K.E. Lieber s.c., Selling the State, ”The Economist”, 21. sierpnia 1993. Tłumaczenie artykułu opublikowało „Forum” z 12 września 1993, Warszawa.
• [9] The IBM history webpage (http://www-03.ibm.com/ibm/history/history/history_intro.html) (access: 03.07.2020)
• [10] Man on a Mission, (http://manonamission.blogspot.com/2005/04/ibms-ibm-mission-statement.html) (access: 03.07.2020)
• [11] Ulewicz R., Kucęba R. 2016. Identification of problems of implementation of lean concept in the SME sector. Economics and Management 8, 19-25.

Uwagi

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2021).