Approach to understanding navigators’ ergonomic needs based on the Kano model

• Autorzy: Stopa Michał

Identyfikatory

DOI

10.17402/556

• Języki publikacji: EN

Abstrakty

EN

In recent years, a significant emphasis has been placed on the technological side of shipping. However, humans remain the operator of the vessel and the ones to make the final decision. With the increasing problem of fatigue, a properly designed bridge might offer great support for navigators. This includes the implementation of ergonomics in the workplace. This paper aims to better understand the needs of end-user operators and determine if there is still a need for improvement in bridge ergonomic design. To reach this goal, a custom-designed questionnaire survey of 200 professional navigators is performed. The Kano model is used to analyze the seamen’s wants and needs, but also expectations based on their satisfaction with proposed ergonomic solutions. The research results suggest that there is still room for improvement in this area, which is not only a matter of comfort or health but also safety.

Słowa kluczowe

EN

navigators’ ergonomic needs; bridge ergonomics; ergonomic factors; Kano model; navigators’satisfaction measurement; human factor

• Wydawca: Wydawnictwo Naukowe Akademii Morskiej w Szczecinie
• Czasopismo: Zeszyty Naukowe Akademii Morskiej w Szczecinie
• Rocznik: 2023
• Tom: nr 73 (145)
• Strony: 64--72
• Opis fizyczny: Bibliogr 17 poz., rys., tab.

Twórcy

autor

Stopa Michał

• Industrial Doctoral School, Gdańsk University of Technology 11/12 Narutowicza St., 80-233 Gdańsk, Poland

• https://orcid.org/0000-0001-6682-7260

Bibliografia

• 1. Berger, C., Blauth, R.E. & Boger, D. (1993) Kano’s methods for understanding customer-defined quality. Center for Quality of Management Journal 2(4), pp. 3–36.
• 2. Fei, J. & Lu, J. (2015) Analysis of students’ perceptions of seafaring career in China based on artificial neural network and genetic programming. Maritime Policy & Management 42(2), pp. 111–126.
• 3. Grech, M., Horberry, T. & Koester, T. (2008) Human factors in the maritime domain. 1st Edition. CRC Press.
• 4. International Maritime Organization (1972) Convention on the International Regulations for Preventing Collisions at Sea (COLREG).
• 5. International Organization for Standardization (2011) ISO 26800:2011: Ergonomics – General approach, principles and concepts.
• 6. Kano, N. (2001) Life cycle and creation of attractive quality. Proceedings of The Fourth International Quality Management and Organizational Development (QMOD) Conference, Linköping University, Sweden.
• 7. Kano, N., Seraku, N., Takahashi F. & Tsuji, S. (1984). Attractive quality and must-be quality. Journal of the Japanese Society for Quality Control 14(2), pp. 147–156.
• 8. Kano, N., Seraku, N., Takahashi F. & Tsuji, S. (1984). Attractive quality and must-be quality. Journal of the Japanese Society for Quality Control 14(2), pp. 147–156.
• 9. Martensen, A. & Grønholdt, L. (2001) Using employee satisfaction measurement to improve people management: An adaptation of Kano’s quality types. Total Quality Management 12(7–8), pp. 949–957.
• 10. Matzler, K., Hinterhuber, H., Bailom, F. & Sauerwein, E. (1996) How to delight your customers. Journal of Product & Brand Management 5(2), pp. 6–18.
• 11. Raharjo, H., Brombacher, A., Goh, T.-N. & Bergman, B. (2010) On integrating Kano’s model dynamics into QFD for multiple product design. Quality and Reliability Engineering International 26(4), pp. 351–363.
• 12. Wang, H. & Dai, T. (2012) Causing mechanism analysis of human factors in the marine safety management based on the entropy. 2012 IEEE International Conference on Industrial Engineering and Engineering Management, pp. 1307– 1311.
• 13. Weng, J., Yang, D., Chai, T. & Fu, S. (2019) Investigation of occurrence likelihood of human errors in shipping operations. Ocean Engineering 182, pp. 28–37.
• 14. Witell, L. & Fundin, A. (2005) Dynamics of service attributes: A test of Kano’s theory of attractive quality. International Journal of Service Industry Management 16(2), pp. 152–168.
• 15. Wright, R.G. (2020) Unmanned and Autonomous Ships: An Overview of MASS. 1st Edition. Routledge.
• 16. Xu, Q., Jiao, R., Yang, X., Helander, M., Khalid, H. & Opperud, A. (2009) An analytical Kano model for customer need analysis. Design Studies 30(1), pp. 87–110.
• 17. Yuen, K., Loh, H., Zhou, Q. & Wong, Y. (2018) Determinants of job satisfaction and performance of seafarers. Transportation Research Part A: Policy and Practice 110, pp. 1–12.

Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2024).