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Tools and methods used by the Polish leading automotive companies in quality management system. Results of empirical research

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EN
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EN
Purpose of this paper: The presentation of the results of empirical research in the leading automotive companies in Poland. The study concerned the quality management system in those organizations. In this study, there were presented chosen research results in terms of used tools, methods and thinking for quality management system (QMS) in those companies. Design/methodology/approach: The studies involved 68 decision makers representing the leading automotive companies in Poland. The basic research tool was the questionnaire survey and non - structured interview. There was used a method of non-random sampling- purposive sampling. Findings: The automotive industry is one of the leading sectors in Poland. This trade includes vehicle or spare parts makers. Poland is called European basin of spare parts [21]. Analysing the quality management system in the companies, the following was established. Companies of automotive industry have the numerous and diverse QMS implemented. The most of companies have implemented quality system, which is compatible with ISO 9001, 14000 and ISO/TS 16949 standards. Companies of automotive industry are not restricted only to ISO standards. Decision makers showed the implementation of issues typical for TQM or Kaizen. In order to demonstrate the developed structure of QMS, the decision makers indicated the tools and methods used to measure and monitor the effectiveness and efficiency of those systems. The details are contained in this study. Research limitations/implications: The study population is limited. The research was conducted on the group of decision makers. According to the author, the research needs to be expanded on the other groups of employees in the future. Especially those, who use QMS tools and methods every day. Practical implications: Presentation of the research results could be concerned as a comparative analysis for the other companies within and outside the sector. Systematized research results can be also an overview for employees of the organization. They can also encourage the employees to think over the meaning of used QMS tools and methods . Originality/value: The author of this article presented selected results of the original empiric research, conducted among employers in automotive industry in Poland.
Rocznik
Strony
30--37
Opis fizyczny
Bibliogr. 26 poz., rys., tab.
Twórcy
autor
  • Faculty of Production Engineering and Logistics, Opole University of Technology, ul. Ozimska 75, 45-370 Opole, Poland
Bibliografia
  • [1] J. Buliński, Automotive Industry in Poland, Economic Information Department, Polish Information and Foreign Investment Agency SA, Warsaw, 2010.
  • [2] M. Dudek-Burlikowska, Aspects of improving the organization directed to the quality, Archives of Materials Science and Engineering 43/2 (2010) 101-108.
  • [3] M. Dudek-Burlikowska, Quality research methods as a factor of improvement of preproduction sphere, Journal of Achievements in Materials and Manufacturing Engineering 18/1-2 (2006) 435-438.
  • [4] M. Dudek-Burlikowska, Functioning of the university focused on the quality and continuous improvement, Journal of Achievements in Materials and Manufacturing Engineering 37/2 (2009) 767-774.
  • [5] K. Hys, L. Hawrysz, Semantic differential as an assessment tool of (dis)advantages of QMS in the light of accredited certification in Poland, Chinese Business Review (in print).
  • [6] K. Hys, Promotion activities by vehicle producers and dealers in Poland, Marketing and Market (in print) (in Polish).
  • [7] K. Hys, L. Hawrysz, System – interdisciplinary under-standing, Organisation and Management (in print).
  • [8] K. Hys, Inter mundus. Blueprinting as a picture of a client-vendor relation, Organisation and Management (in print) (in Polish).
  • [9] K. Hys, Servqual a practical method for measurement of quality, Multi-aspect cooperation the European Union and China, in: Studies and monographs, Vol. 249, M. Dytczak (Ed.), Opole University of Technology Publishing House, 2009, 139-146.
  • [10] K. Hys, Human potential – possibilities of development, in: Human Potential Development: Search for opportunities in the new EU States, T. Sudnickas, M. Hitka (Eds.), Mykolo Romerio Universitetas, Lithuania, Vilnius, 2010.
  • [11] K. Hys, Practical application of the method to measure the quality CIT production services,Scientific Papers of Engineering and Production Management 16 (2011) 53-67 (in Polish).
  • [12] K. Hys, L. Hawrysz, Trends in quality development in organizations in Poland and worldwide, in: Improving Organizations in Knowledge Society, E. Skrzypek (Ed.), Department of Quality and Knowledge Management, Faculty of Economic University of M. Curie-Sklodowska, Lublin, 2011, 185-210.
  • [13] K. Hys, L. Hawrysz, (Dis)Advantages of quality management systems in the light of accredited certification bodies in Poland, in: Integration in management, E. Skrzypek (Ed.), Department of Quality and Knowledge Management, Faculty of Economic University of M. Curie-Sklodowska, Lublin, 2012, 197-209.
  • [14] K. Hys, Evaluation of public sector workers for assistance Method of Mystery Shopping, in: Advanced Research in Scientific Areas, M. Mokrys, S. Badura, A. Lieskovsky (Eds.), EDIS-Publishing Institution of the University of Zilina, 2013.
  • [15] K. Hys, Semantic profile as a tool for assessment of competence public sector workers, Proceedings of the International Masaryk Conference for Ph.D. Students and Young Researchers (MMK), Hradec Králové, Czech Republic, 2013.
  • [16] K. Hys, Selected maturity models in organization in the light the partial theory, Will be in proceedings of the 3rd Virtual International Conference “Advanced Research in Scientific Areas” ARSA, Slovakia, 2014.
  • [17] K. Hys, Semantic profile of qualifications. The Client Advisor in the transport sector, Will be in proceedings of the 2nd Virtual Multidisciplinary Conference QUAESTI, Zilina, Slovakia, 2014.
  • [18] ISO 9001:2008 Quality management systems – Requirements.
  • [19] KPMG’s Global Automotive Executive Survey 2012, PZPM reports 2008-2013 (26.02.2012).
  • [20] Poland 2011, Report on the state of the economy, Development of the Ministry of Economy and the analysis and Forecasting Department, Warsaw, 2011, 150.
  • [21] Policy rankings: Top 500 – the largest Polish companies (http://www.polityka.pl/rynek/komentarze/1515800,1,ranking-polityki-lista-500-najwieksze-polskie-firmy.read#ixzz2hcDI4NbJ).
  • [22] M. Roszak, Chosen aspects of evaluation of productive processes on the example of productive chains of gear, Journal of Achievements in Materials and Manufacturing Engineering 14/1-2 (2006) 184-189.
  • [23] M. Roszak, Integration of management systems - theory and practice, in: Monograph: Integrated management services, E. Fiddler (Ed.), Department of Quality Management and Knowledge. Faculty of Economics. University of Maria Curie-Sklodowska University, 2012, 179-197.
  • [24] M. Roszak, Methodology of evaluation of value created in the productive processes, Journal of Achievements in Materials and Manufacturing Engineering 31/2 (2008) 810-815.
  • [25] The automobile industry. Pocket Guide. Published by ACEA Communications department, 2011 (http://www.acea.be/news/news_detail/automobile_assembly_engine_production_plants_in_europe , 29.02.2012).
  • [26] The state of the automotive industry and its role in the Polish economy, KPNG report on the initiative PZPM, 2013, 21.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-26b9ef05-c558-46a3-97b1-2c420236fc47
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