Process improvement using selected quality management methods

• Autorzy: Prajová Vanessa , Lestyánszka Škůrková Katarína , Praj Filip

Identyfikatory

DOI

10.2478/czoto-2024-0045

• Języki publikacji: EN

Abstrakty

EN

A key element of any quality management system is continuous improvement and a systematic approach to managing non-conformances. The aim of this paper is to use selected statistical methods and quality control techniques to present a way in which an organisation can achieve quality improvement. The 8D methodology was used to solve the observed problem, which was a customer complaint due to a nonconforming dimension on a Brake Bracket product using a structured eight-step Plan-Do-Check-Act (PDCA) approach to problem solving. The subject of the analysis in Knott spol. s.r.o. is the product Brake holder 300x60 S-Nocken /AGS/ABS/. Using the 8D methodology and supporting tools such as the Ishikawa diagram or 5Why, the root cause of the problem was identified and permanent corrective actions were planned and implemented as recommended in the 8D report to reduce the likelihood of the problem recurring and increase customer satisfaction.

Słowa kluczowe

EN

quality control; complaints; 8D report; brake production process; problem solving

PL

kontrola jakości; reklamacje; raport 8D; proces produkcji hamulców; rozwiązywanie problemów

• Wydawca: De Gruyter
• Czasopismo: System Safety : Human - Technical Facility - Environment
• Rocznik: 2024
• Tom: Vol. 6, iss. 1
• Strony: 439--448
• Opis fizyczny: Bibliogr. 14 poz., rys.

Twórcy

autor

Prajová Vanessa

• Slovak University of Technology in Bratislava, Institute of Industrial Engineering and Management, Slovakia

• https://orcid.org/0000-0002-1260-4675

autor

Lestyánszka Škůrková Katarína

• Slovak University of Technology in Bratislava, Institute of Industrial Engineering and Management, Slovakia

• https://orcid.org/0000-0003-0088-5454

autor

Praj Filip

• Slovak University of Technology in Bratislava, Institute of Industrial Engineering and Management, Slovakia

• https://orcid.org/0000-0003-2303-5532

Bibliografia

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• 8.Kumar, S.; Adaveesh, B., 2017. Application of 8D Methodology for the Root Cause Analysis and Reduction of Valve Spring Rejection in a Valve Spring Manufacturing Company: A Case Study”. Indian Journal of Science and Technology, 10, 1-11, https://www.coursehero.com/file/ 55743756/106137-256659-1-PBpdf.
• 9.Lestyánszka Škurková, K. - Nováková, R., 2016. Using the global 8D report to deal with the root causes of burrs occurrence. In Chosen problems in production engineering. 1. vyd. Czestochowa : Wydawnictwo Wydzialu Inzynierii Produkcji i Technologii Materialów Politechniki Czestochowskiej, 64-69, ISSN 2391-632X. ISBN 978-83-63989-47-7
• 10.Lestyánszka, K., Fidlerová, H., Niciejewska, M., Idzikowski, A. Quality improvement of the forging process using Pareto analysis and 8D Methodology in Automotive: Case Study. In Standards. 3(1), 84-94, ISSN 2305-6703
• 11.Pacana, A.; Czerwińska, K., 2020. Improving the quality level in the automotive industry, Production Engineering Archives, 26(4), 162-166, available from: https://content.sciendo.com/ view/journals/pea/26/4/article-p162.xml
• 12.Šimko, T., 2023. Aplikácia 8D reportu v procese výroby držiaka brzdy. Bachelor thesis. Slovak University of Technology in Bratislava, Faculty of Materials Science and Technology in Trnava.
• 13.Uslu Divanoğlu, S.; Taş, Ü., 2022. Application of 8D Methodology: An Approach to Reduce Failures in Automotive Industry. Engineering Failure Analysis, 134, 106019, DOI: 10.1016/j.engfailanal.2021.106019.
• 14.Zgirskas, A.; Ruževičius, J.; Ružele, D. 2021. Benefits of Quality Management Standards in Organizations. Standards, 1, 154-166, DOI: 10.3390/ standards1020013. https://www.whatissixsigma.net/8d-report/

Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025).