Employee Technostress in South Africa’s Hybrid Workplaces: Causes and Coping Mechanisms

• Autorzy: Dowrie Shelley , Jean-Paul Van Belle , Turpin Marita

Identyfikatory

DOI

10.15439/2023F2907

• Języki publikacji: EN

Abstrakty

EN

During the COVID-19 pandemic, South African organisations were forced to provide suitable working conditions for its employees. The increased reliance on technology while working from home resulted in technostress. This paper considers how technostress experiences have evolved under the newly adopted hybrid working model. It investigates the underlying causes of technostress experiences and how employees are currently coping with technostress under the hybrid model. Semi-structured interviews were conducted and supplemented with secondary data provided by respondents who are currently working under a hybrid model and who use ICTs for work purposes. The findings reveal several hybrid working specific causes of technostress, including instances of stressful workstation setups, office disruptions and power outage issues as a result of loadshedding (rolling power blackouts). Stresses related to loadshedding appear to be a specific South African issue. To deal with technostress, employees adopted reactive and proactive coping behaviours driven by problem-focused and emotion-focused coping strategies respectively.

Słowa kluczowe

EN

technostress; hybrid workplace; South African organisations

PL

technostres; hybrydowe miejsce pracy; organizacje w RPA

• Wydawca: Polskie Towarzystwo Informatyczne
• Czasopismo: Annals of Computer Science and Information Systems
• Rocznik: 2023
• Tom: Vol. 35
• Strony: 943--947
• Opis fizyczny: Bibliogr. 16 poz., tab.

Twórcy

autor

Dowrie Shelley

• Dept. of Information Systems, University of Cape Town, Rondebosch, 7701, South Africa

• https://orcid.org/0009-0007-7391-1998

autor

Jean-Paul Van Belle

• Dept. of Information Systems, University of Cape Town, Rondebosch, 7701, South Africa

• https://orcid.org/0000-0002-9140-0143

autor

Turpin Marita

• Dept. of Information Systems, University of Cape Town, Rondebosch, 7701, South Africa

• https://orcid.org/0000-0002-4425-2010

Bibliografia

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Uwagi

1. Thematic Tracks Short Papers

2. Opracowanie rekordu ze środków MEiN, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2024).