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Enhancing business process event logs with software failure data

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EN
Abstrakty
EN
Process mining techniques allow for the analysis of the real process flow. This flow might be disturbed for many reasons, including software failures. It is also possible for failure occurrence to be the consequence of the faulty process execution. A method for measuring the harmfulness of the software failure regarding business processes executed by the user would be a valuable asset for quality and reliability improvement. In this paper, we take the first step towards developing this method by providing a tool for enhancing XES event logs with failure data. We begin with an introduction to this topic and background analysis in the field of failure classification and process mining techniques supporting failure analysis. Then we present our method for merging operational and failure data. By carrying out a case study based on real data, we evaluate our tool and present the aim of our future work.
Twórcy
  • Department of Information Systems, Poznań University of Economics and Business, al. Niepodległości 10, PL 61 875 Poznań, Poland
Bibliografia
  • 1. Bezerra F., Weiner J. 2013. Algorithms for Anomaly Detection of Traces in Logs of Process Aware Information Systems. Journal Information Systems, 38: 33-44.
  • 2. Bezerra F., Weiner J., Van der Aalst W. M. P. 2009. Anomaly Detection using Process Mining. Enterprise, Business-Process and Information Systems Modeling. Lecture Notes in Business Information Processing, 29: 149-161.
  • 3. Bowen J. B. 1980. Standard error classification to support software reliability assessment. Proceeding AFIPS '80 Proceedings of the May 19-22: 697-705.
  • 4. Calderón‐Ruiz G., Sepúlveda M. 2013. Automatic discovery of failures in business processes using Process Mining techniques. Available online at: https://pdfs.semanticscholar.org/69de/0d6965c25bc5861c9ff2a87a1aff8279389b.pdf
  • 5. Calderón‐Ruiz G., Sepúlveda M. 2014, Improving Business Processes: Failure analysis with Process Mining. Available online at: https://www.researchgate.net/profile/Guillermo_Calderon Ruiz/publication/283344715_Discovering_the_source_of_failures_Process_mining_can_identify_problems_while_saving_time_and_money/links/5776fe0e08aeb9427e279492/Discovering-the-source-of-failures-Process-mining-can-identify-problems-while-saving-time-and-money.pdf
  • 6. Chillarege R., Bhandari I. S., Chaar J. K., Halliday M. J., Moebus D. S., Ray B. K., Wong M.-Y. 1992. Orthogonal defect classification - a concept for in-process measurements, Software Engineering, IEEE Transactions on Software Engineering, 18: 943-956.
  • 7. Freimut B., Denger F., Ketterer M. 2005. An Industrial Case Study of Implementing and Validating Defect Classification for Process Improvement and Quality Management. 11th IEEE Internat. Software Metrics Sympos. (METRICS'05).
  • 8. Ghionna L., Greco G., Guzzo A., Pontieri L. 2008. Outlier Detection Techniques for Process Mining Applications, Foundations of Intelligent Systems: 150-159.
  • 9. Grady R. B. 1996. Software Failure Analysis for High-Return Process Improvement Decisions. Available online at: http://www.hpl.hp.com/hpjournal/96aug/aug96a2.pdf
  • 10. Gruszczyński K., Małyszko J. 2017. Wpływ awarii systemów informatycznych na wydajność procesów biznesowych przedsiębiorstwa. Studia Oeconomica Posnaniensia, 5: 63-78.
  • 11. Guo Y., Sampath S. 2008. Web application fault classification - an exploratory study. ESEM '08 Proceedings of the Second ACM-IEEE international symposium on Empirical software engineering and measurement: 303-305.
  • 12. Hecht H., Wallace D. 1996. Error Classification and Analysis for High Integrity Software. Available online at: http://citeseerx.ist.psu.edu/viewdoc/download;jsessionid=2D1B52134F5299B30C177781223C1FF7?doi=10.1.1.541.5697&rep=rep1&type=pdf
  • 13. Hornix P. T. G. 2007. Performance Analysis of Business Processes through Process Mining. Available online at: http://www.processmining.org/_media/publications/hornix2007.pdf
  • 14. Rogge-Solti A., Kasneci G. 2014. Temporal Anomaly Detection in Business Processes. Business Process Management. BPM 2014. Lecture Notes in Computer Science, 8659: 233-249.
  • 15. IEEE 2010, Standard Classification for Software Anomalies. Available online at: http://www.ctestlabs.org/neoacm/1044_2009.pdf
  • 16. Jain S., Prinja R., Chandra A., Zhang Z.-L. 2008. Failure Classification and Inference in Large-Scale Systems: A Systematic Study of Failures in PlanetLab. Available online at: https://www.dtc.umn.edu/publications/reports/2008_08.pdf
  • 17. Leszak M., Perry D. E., Stoll D. 2002. Classification and evaluation of defects in a project retrospective. The Journal of Systems and Software, 61: 173–187.
  • 18. Lyu M. R. 1996. Handbook of Software Reliability Engineering. Available online at: http://www.cse.cuhk.edu.hk/~lyu/book/reliability/
  • 19. Perkowski B., Gruszczyński K. 2018. The Benefits of Modeling Software-Related Exceptional Paths of Business Processes. Business Information Systems Workshops. Lecture Notes in Business Information Processing, 339: 77-85.
  • 20. Van der Aalst W. M. P. 2014. Process Mining in the Large: A Tutorial. Business Intelligence. eBISS 2013. Lecture Notes in Business Information Processing, 172: 33-76.
  • 21. Van der Aalst W. M. P., Weijters A. J. M. M., Maruster L. 2003. Workflow Mining: Discovering process models from event logs. IEEE Transactions on Knowledge and Data Engineering, 16: 1128-1142.
Uwagi
Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-24df4fa4-4c01-4955-b012-3fa35677062c
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