Efficacy of the cloud computing technology in the management of communication and business processes of the companies

• Autorzy: Kopishynska O. , Utkin Y. , Kalinichenko A. , Jelonek D.

Identyfikatory

DOI

10.17512/pjms.2016.14.2.10

Warianty tytułu

PL

Skuteczność technologii cloud computing w zarządzaniu procesami biznesowymi i komunikacyjnymi w przedsiębiorstwach

• Języki publikacji: EN

Abstrakty

EN

Trends of development and application of different classes of information systems in management according to the types of business processes were investigated in this article. A brief overview of current state of the use of cloud technology in the world and Ukraine was represented. Advantages of using model of "SaaS - Software as a service" was explained on the example of innovation international project "Bitrix 24", where the main objectives of CRM systems were realized combining with wide opportunities of coordination of communicative and business processes of modern companies. The project was translated into the majority European languages and uses tools of the social Intranet environment.

PL

W artykule zbadano tendencje rozwoju i stosowania różnych klas systemów informatycznych w zarządzaniu w relacji do rodzajów procesów biznesowych. Zaprezentowano krótki przegląd aktualnego stanu wykorzystania technologii chmury obliczeniowej na świecie i na Ukrainie. Korzyści wynikające z zastosowania modelu "SaaS - Software as a Service" zostały wyjaśnione na przykładzie innowacji międzynarodowego projektu "Bitrix 24", w którym zrealizowane zostały główne cele systemów CRM w połączeniu z szerokimi możliwościami koordynacji procesów komunikacyjnych i biznesowych nowoczesnych firm. Projekt ten został przetłumaczony na większość języków Europejskich i wykorzystuje narzędzia społecznego środowiska Intranetu.

Słowa kluczowe

EN

business processes management; communications; ERP systems; CRM systems; cloud computing technologies; social Intranet

PL

zarządzanie procesami biznesowymi; komunikacja; systemy ERP; systemy CRM; technologie chmury obliczeniowej; społeczny Intranet

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2016
• Tom: Vol. 14, No. 2
• Strony: 104--114
• Opis fizyczny: Bibliogr. 25 poz., rys.

Twórcy

autor

Kopishynska O.

• Poltava State Agrarian Academy, Department of Economic Cybernetics and Information Technologies

autor

Utkin Y.

• Poltava State Agrarian Academy, Department of Economic Cybernetics and Information Technologies

autor

Kalinichenko A.

• Opole University, Faculty of Natural Sciences and Technology

autor

Jelonek D.

• Czestochowa University of Technology, Faculty of Management

Bibliografia

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Uwagi

Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę (zadania 2017).