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Pomiar efektywności w małych i średnich przedsiębiorstwach: cechy charakterystyczne i złożoność

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Warianty tytułu
EN
Performance measurement in small and medium enterprises - characteristics and compexity
Języki publikacji
PL
Abstrakty
PL
W artykule uwagę skoncentrowano na pomiarze efektywności w małych i średnich przedsiębiorstwach. Najpierw opisano cechy charakterystyczne pomiaru efektywności w MSP, a następnie scharakteryzowano czynniki wpływające na praktyki pomiaru w tym sektorze. Na koniec zaprezentowano strukturę nośną do projektowania systemów pomiaru efektywności dla małych i średnich przedsiębiorstw.
EN
This paper is focused on the performance measurement in small and medium enterprises. First, the characteristics of performance measurement in SME were described, next factors influence performance practices in this sector were characterized. Finally, the reference framework for designing performance measurement systems for small and medium enterprises was presented.
Rocznik
Tom
Strony
157--167
Opis fizyczny
Bibliogr. 28 poz.
Twórcy
  • Politechnika Śląska Wydział Organizacji i Zarządzania Instytut Zarządzania i Administracji
Bibliografia
  • 1. Balachandran K., Lunghi P., Taticchi P.: Performance measurement and management. A review of system and frameworks and considerations for small firms. 12th International Conference on Quality and Productivity Research, Haifa, Izrael 2007.
  • 2. Barnes A., Dickson T., Coulton L., Dransfield S., Field J., Fisher N., Saundres I., Shaw D.: A new Approach to performance Measurement for small to Medium Enterprises. International Conference of Performance Measurement – Theory and Practice, Cambridge 1998.
  • 3. Bhimani A.: Monitoring performance measures in UK manufacturing companies. “Management Accounting”, No. 72, 1994.
  • 4. Bititci U.S., Turner T., Begemann C.: Dynamics of performance measurement systems. “International Journal of Operations and Production Management”, No. 20, 2000.
  • 5. Bititci U.S., Turner T., Nudurupati S.S., Creighton S.: Web enabled measurement systems – management implications. “International Journal of Operations and Production Mana-gement”, No. 22, 2002.
  • 6. Bratnicki M.: Pomiar efektywności organizacji świadczącej usługi publiczne, [w:] Frąckiewicz-Wronka A. (red.): Zarządzanie publiczne – elementy teorii i praktyki. Wydawnictwo Akademii Ekonomicznej, Katowice 2009.
  • 7. Bratnicki M.: Wzlot i przyszłość zarządzania pomiarem efektywności organizacyjnej. „Współczesne Zarządzanie”, nr 1, 2007.
  • 8. Brem A., Kreusel N., Neusser Ch.: Performance measurement in SMEs: literature review and result from German case study. “International Journal of Globalisation and Small Business”, No. 2, 2008.
  • 9. Chennell A., Dransfield S., Field J., Fisher N., Saunders I., Staw D.: OPM: A system of organizational performance measurement. Performance Measurement Association Conference, Cranfield 2000.
  • 10. Performance Measurement in the Manufacturing Sector. CIMA, London 1993.
  • 11. Cocca P., Alberti M.: PMS maturity level and driving forces: an empirical investigation in Italian SMEs. 15th International Annual EurOMA Conference “Traditional and Innovation in Operation Management”, 2008, http://dimgruppi.ing.unibis.it/impianti/ download.html, 30.10.2009.
  • 12. Collis J., Jarvis R.: Financial information and management of small private companies. “Journal of Small Business and enterprise Development”, No. 9, 2002.
  • 13. Devinney T., Johnson G., Yip G., Hensmans M., Prashantham S., Richard P.: Successful Strategic Transformers. Strategic Management Society, Orlando 2005.
  • 14. Garengo P., Biazzo S., Bititci U.: Performance Measurement Systems in SMEs: a review for research agenda. “International Journal of Management Reviews”, 2005.
  • 15. Garengo P., Bititci U.: Towards a contingency approach to Performance Measurement: an empirical study in Scottish SMEs. “International Journal of Operations and Production Management”, No. 27, 2007.
  • 16. Haber S., Reichel A.: Identifying Performance Measures of Small Ventures – The Case of Tourism Industry. “Journal of Small Business Management”, No. 43, 2005.
  • 17. Hudson M., Smart A., Bourne M.: Theory and practice in SMEs performance measurement systems. “International Journal of Operations & Production Management”, No. 8, 2001.
  • 18. Hvolby H.H., Thorstenson A.: Performance Measurement in Small and Medium – Sized Enterprises. International Conference on Simulating Manufacturing Excellence in SMEs, 17-19 april, Coventry 2000.
  • 19. Ittner Ch.D., Larcker D.F.: Coming up short on nonfinancial performance measurement. “Harvard Business Review”, No. 81, 2003.
  • 20. Laitinen E.K.: Dynamic Performance Measurement System: Evidence from Small Finnish Technology Companies. “Scandinavian Journal of Management”, No. 18, 2002.
  • 21. Marr B., Neely A.: Managing and measuring for value: The case of call center performance. School of Management, Cranfield University, 2004, https://dspace.lib.cranfield.ac.uk/ bitstream/1826/1221/1/callcentreperformance.pdf, 07.04.2009.
  • 22. McAdam R.: Quality models in a SME context. “International Journal of Quality and Reliability Management”, No. 17, 2000.
  • 23. Memon B.S., Rohra Ch.L., Lal P.: Critical analysis of the Performance Management System (pms) in SMEs of Karachi. “Australian Journal of Basic and Applied Sciences”, No. 4, 2010, www.insipub.com/ajbas/2010/1504-1511.pdf, 30.10.2009.
  • 24. Parker R.: You don’t have to be big, to be balanced. 32nd ISBE Conference, Liverpool 2009.
  • 25. Sousa D., Aspinwall E., Sampaio P., Guimaraes R.A.: Performance Measures and Quality Tools in Portuguese Small and Medium Enterprises: Survey Results. “Total Quality Management”, No. 16, 2005.
  • 26. Tangen S.: Professional practice: Performance measurement: From philosophy to practice. “International Journal of Productivity and Performance Management”, No. 53, 2004.
  • 27. Taticchi P., Balachandran K.R., Botarelli M., Cagnazzo L.: Performance Measurement Management for Small and Medium Enterprises an Integrated Approach. JAMAR, No. 6, 2008, www.cmawebline.org/joomla4/images/stories/JAMAR%202008%20Summer/JAMAR v6.2Performance_Measurement%20in%20SMEs.pdf, 30.10.2009.
  • 28. van Aken E.M., Letens G., Coleman G.D., Farris J., van Goubergen D.: Assessing maturity and effectiveness of enterprise performance measurement systems. “International Journal of Productivity and Performance Management”, No. 54, 2005.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-23e184f4-4a12-42c2-8b42-53e257e22073
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