Business process maturity of the transport-forwarding-logistics sector in Poland

• Autorzy: Sawicki P. , Jaworek P.

Identyfikatory

DOI

10.21008/j.2083-4950.2017.7.4.6

• Języki publikacji: EN

Abstrakty

EN

The paper deals with the evaluation of business process management development of the Polish TFL (Transport-Forwarding-Logistics) sector. Up to date, several studies of this type have been conducted, but TFL sector is marginally represented there or even omitted. Therefore, the authors have conducted their own research filling this gap. They have compared the results with the previous studies, as well as identified key determinants of the specific level of process maturity. Generally, there is no dominant level of process maturity at TFL sector in Poland. In particular, the lowest frequently occurred process maturity is level 3 (defined), which is typical for 15% of companies. The grades of other levels are bi-polarized below and above level 3. The largest group at TFL sector (a total of 44%) has been classified at level 2 (managed) and 1 (initial), with 25% and 19% of companies, respectively allocated there. The remaining companies are classified at level 5 (optimizing), and 4 (quantitatively managed), with percentage of 23% and 18%, respectively.

Słowa kluczowe

EN

process maturity; Transport-Forwarding-Logistic sector; CMMI model

• Wydawca: Publishing House of Poznan University of Technology
• Czasopismo: Research in Logistics & Production
• Rocznik: 2017
• Tom: Vol. 7, No. 4
• Strony: 337--350
• Opis fizyczny: Bibliogr. 10 poz., fig., tab.

Twórcy

autor

Sawicki P.

• Division of Transport Systems, Poznan University of Technology, 3 Piotrowo, 61-138 Poznan, Poland

autor

Jaworek P.

• Division of Transport Systems, Poznan University of Technology, 3 Piotrowo, 61-138 Poznan, Poland

Bibliografia

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Uwagi

Opracowanie ze środków MNiSW w ramach umowy 812/P-DUN/2016 na działalność upowszechniającą naukę (zadania 2017).