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Inkluzywne zarządzanie w zróżnicowanym kulturowo otoczeniu
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The aim of this article is to diagnose the level of inclusion in the management of representatives of other cultures. This article introduces the idea of inclusive management, develops a model of inclusive management of an organisation in a cultural aspect, and applies the Inclusive Management Scale – an original research tool which can be used to diagnose the level of inclusion in management in the following dimensions: cognitive, affective and behavioural, and enables precise indication of strengths and weaknesses in a given area. The results of research conducted in 452 organisations based in Poland are presented. The research shows that Polish managers, with regard to the behavioural and affective dimensions, are at the first level of ethnorelativism. It should be noted that they tend to accept representatives of other cultures and undertake cooperation in spite of differences but do not have sufficient knowledge and determination on how to manage in a fully inclusive manner. Their knowledge of how to adapt and integrate foreigners should be improved. On a cognitive level, they are in a transitional phase between ethnocentric and ethnorelativist approaches to managing culturally different people. It has also been observed that managers of large organisations are more willing and better prepared to manage inclusively than managers of smaller entities.
Celem artykułu jest diagnoza poziomu inkluzji w zarządzaniu przedstawicielami innych kultur. W niniejszym artykule przybliżono idę inkluzywnego zarządzania, opracowano model inkluzywnego zarządzania organizacją w aspekcie kulturowym, wykorzystano Skalę Inkluzywnego Zarządzania – autorskie narzędzie badawcze, które może służyć do diagnozy poziomu inkluzji w zarządzaniu w wymiarach: kognitywnym, afektywnym i behawioralnym oraz umożliwić precyzyjnie wskazanie mocnych i słabych stron w danym obszarze. Przedstawiono wyniki badań przeprowadzonych w 452 organizacjach mających siedziby na terenie Polski. Z badań wynika, że polscy menedżerowie w odniesieniu do wymiaru behawioralnego i afektywnego znajdują się na pierwszym poziomie etnorelatywizmu. Należy zaznaczyć, iż raczej akceptują przedstawicieli innych kultur oraz podejmują współpracę pomimo występujących różnic, jednak nie posiadają dostatecznej wiedzy i determinacji, jak zarządzać w pełni inkluzywnie. Ich wiedza z zakresu sposobów adaptowania i integrowania obcokrajowców powinna być pogłębiona. W wymiarze kognitywnym znajdują się w fazie przejściowej, pomiędzy etnocentrycznym a etnorelatywistycznym podejściem do zarządzania osobami odmiennymi kulturowo. Zaobserwowano również, że menedżerowie dużych organizacji są bardziej skłonni i lepiej przygotowani do zarządzania inkluzywnego niż menedżerowie mniejszych podmiotów.
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1--29
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Bibliogr. 112 poz., rys., tab.
Twórcy
autor
- Bialystok University of Technology, Wiejska Street 45A, 15-351 Bialystok, Poland
autor
- Bialystok University of Technology
autor
- Lublin University of Technology
autor
- University of Seville
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Bibliografia
Identyfikator YADDA
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