Influence of intra-organizational trust on organizational outcomes

• Autorzy: Bieńkowska A. , Walecka-Jankowska K. , Zabłocka-Kluczka A. , Zimmer J.

Identyfikatory

DOI

10.5277/ord180402

• Języki publikacji: EN

Abstrakty

EN

Nowadays, trust is perceived as one of the key factors that can build an organization’s competitive advantage, increase the efficiency of its functioning and ability to develop. It can be expected that shaping trust in an organisation will lead to improvements in various aspects of its functioning, especially effectiveness. This issue has not yet been the object of comprehensive scientific research. Hence, this study tackles the issue of the impact of trust on an organization’s outcomes. At the same time, two basic categories of trust are distinguished: global (attitudinal/affective) trust (regarding the belief that people in general are trustworthy) and specific (situational/cognitive) trust (modified by an individual’s experience). In the latter category, we may distinguish between vertical trust (concerning superiorsubordinate relations) and lateral trust (concerning relations between co-workers). The relation between the level of trust and organizational outcomes is examined for each of these categories of trust. The research covers organisations functioning in Poland and is based on a questionnaire.

Słowa kluczowe

EN

trust; organization; organizational outcomes

PL

zaufanie; organizacja; wyniki organizacyjne

• Wydawca: Oficyna Wydawnicza Politechniki Wrocławskiej
• Czasopismo: Operations Research and Decisions
• Rocznik: 2018
• Tom: Vol. 28, No. 4
• Strony: 9--30
• Opis fizyczny: Bibliogr. 75 poz., rys.

Twórcy

autor

Bieńkowska A.

• Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wybrzeże Wyspiańskiego 27, 50-370 Wrocław, Poland

autor

Walecka-Jankowska K.

• Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wybrzeże Wyspiańskiego 27, 50-370 Wrocław, Poland

autor

Zabłocka-Kluczka A.

• Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wybrzeże Wyspiańskiego 27, 50-370 Wrocław, Poland

autor

Zimmer J.

• Faculty of Computer Science and Management, Wrocław University of Science and Technology, Wybrzeże Wyspiańskiego 27, 50-370 Wrocław, Poland

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).