Total Quality Management of micro, small and medium enterprises (MSMES), and the impact to organizational culture and performance : emerging country case

• Autorzy: Aziz Abdul R. Z. , Sumantoro Indra Budi , Maria Delli

Identyfikatory

DOI

10.17512/pjms.2019.19.1.03

Warianty tytułu

PL

Total Quality Management mikro, małych i średnich przedsiębiorstw (MOM) i wpływ na kulturę organizacyjną i wydajność : przypadek kraju wschodzącego

• Języki publikacji: EN

Abstrakty

EN

The purpose of this paper is to determine the correlation and effect between the implementation of Total Quality Management (TQM) and organizational culture on MSMEs’ organizational performance in Indonesia. The data analysing technique was descriptively carried out by multiple linear regression. The research method used the model to investigate a relationship between organizational culture, Total Quality Management implementation and performance on MSMEs in Lampung and Surabaya. The data of MSMEs was obtained from the Indonesian Statistics Bureau. The paper found that the correlation and effect between the implementation of Total Quality Management and organizational culture on organizational performance in Indonesia, to provide practical knowledge for Indonesian practitioners, and to understand the eminence of the implementation of Total Quality Management and organizational culture on MSMEs’ performance. Total Quality Management constructs engaged a positive role in improving organizational performance.

PL

Celem artykułu jest określenie korelacji i wpływu pomiędzy wdrożeniem Total Quality Management (TQM) i kulturą organizacyjną na wydajność organizacyjną MSME w Indonezji. Technika opisowej analizy danych została przeprowadzona przy wykorzystaniu wielokrotnej regresji liniowej. W metodzie badawczej wykorzystano model do zbadania związku między kulturą organizacyjną, wdrożeniem Total Quality Management i wydajnością na MSME w Lampung i Surabaya. Dane MSME otrzymano od indonezyjskiego biura statystycznego. W artykule stwierdzono, że korelacja i wpływ pomiędzy wdrożeniem Total Quality Management i kultury organizacyjnej na wyniki organizacyjne w Indonezji, zapewniają praktyczną wiedzę dla indonezyjskich praktyków, a także pozwalają na zrozumienie znaczenia wdrożenia Total Quality Management i kultury organizacyjnej na wydajność MSME. Konstrukcje Total Quality Management zaangażowały się pozytywnie w poprawę wydajności organizacji.

Słowa kluczowe

EN

organizational performance; TQM; organizational culture; MSMEs

PL

wydajność organizacyjna; TQM; kultura organizacyjna; MMŚP

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2019
• Tom: Vol. 19, No. 1
• Strony: 32--45
• Opis fizyczny: Bibliogr. 36 poz., rys., tab.

Twórcy

autor

Aziz Abdul R. Z.

• Institut Informatika dan Bisnis Darmajaya, Bandar Lampung, Lampung Indonesia

autor

Sumantoro Indra Budi

• Institut Informatika dan Bisnis Darmajaya, Bandar Lampung, Lampung Indonesia

autor

Maria Delli

• Institut Informatika dan Bisnis Darmajaya, Bandar Lampung, Lampung Indonesia

Bibliografia

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Uwagi

Opracowanie rekordu w ramach umowy 509/P-DUN/2018 ze środków MNiSW przeznaczonych na działalność upowszechniającą naukę (2019).