Product recall policies and their improvement in Korea

• Autorzy: Huh K. , Choi C.

Identyfikatory

DOI

10.1515/mper-2016-0034

• Języki publikacji: EN

Abstrakty

EN

This article aims to investigate recall policies for product safety in Korea and make suggestions for future improvements. Problematic issues in current recall policies are reviewed and analyzed. Based on survey results and previous studies, this article discusses the consumer perception of a recall. Consumers tend to regard a recall as a signal of poor quality. Furthermore, regulatory differences and weak penalties remain as obstacles to improving the recall system. Suggestions for the betterment of recall policies are derived from consultations with an expert panel and the application of other appropriate methods. At first, despite an increasing number of recall cases in Korea, it turns out that consumers are not highly sensitive to recalls, although their perceptions are mostly negative. Secondly, regulatory inconsistencies and difference problems are primarily attributable to the existence of many separate rules and regulations by product category. Thirdly, the information concerning recalls is limited, which creates an inefficient environment in which manufacturers are reluctant to voluntarily recall a defective product and consumer participation rates are too low. Therefore, the government should induce consumers to have more positive perceptions of recalls whilst concurrently reinforcing the related rules and regulations in accordance with international standards.

Słowa kluczowe

EN

product quality; product recall; product safety; recall information; recall policy

• Wydawca: Production Engineering Committee of the Polish Academy of Sciences ; Polish Association for Production Management
• Czasopismo: Management and Production Engineering Review
• Rocznik: 2016
• Tom: Vol. 7, No. 4
• Strony: 39--47
• Opis fizyczny: Bibliogr. 11 poz., tab.

Twórcy

autor

Huh K.

• Sungshin Women’s University, Faculty of Living Culture and Consumer Science, Korea

autor

Choi C.

• Sookmyung Women’s University Department of Consumer Economics 100 Cheongpa-ro 47-gil, Seoul, Korea phone: [phone]

Bibliografia

• [1] Huh K., Consumer Safety, Paju, Korea: Kyomunsa, 2011.
• [2] Yeo J., Choi J., Chang S., Consumers and the Rule of Law, Seoul, Korea: Seoul National University Press, 2008.
• [3] Paik M., A study on improving food recall service of food hygiene law, Journal of Law and Politics Research, 7, 1, 265-284, 2007.
• [4] Korea Fair Trade Commission, Press release: Recall statistics 2013, July 30, 2014.
• [5] Korea Agency for Technology and Standards, Safety Korea, winter, 2014.
• [6] Korea Joongang Daily, Part of knife blade found inside a can of tuna fish, March 21, 2008, available at: http://koreajoongangdaily.joins.com.
• [7] Huh K., Lee H., An analysis of differences in consumer perception of the recall system and influential factors, Journal of the Korean Consumer Safety Association, 3, 1, 15-34, 2014.
• [8] Huh K., Directions and suggestions for consumer safety policy in living, Korean Journal of Human Ecology, 19, 2, 311-323, 2010.
• [9] Ko B., Recall system for consumer safety, Monthly Product Safety Review, 3, 22-27, 2015.
• [10] Moon C., The market and consumer problems, Paju, Korea: Hyungseul, 2007.
• [11] Kim H., Study of regulatory alternatives for automobile recall system for consumer protection, master’s thesis, Seoul National University, Korea, 2006.