Comparative analysis of the parcel lockers market and its users in Italy, Poland, and Ukraine

• Autorzy: Kunytska Olga , Persia Luca , Iwan Stanisław , Datsenko Diana , Kijewska Kinga , Gurrieri Adriano

Identyfikatory

DOI

10.17402/577

• Języki publikacji: EN

Abstrakty

EN

Parcel lockers seem to be a very interesting and innovative solution for any type of city, beneficial to both customers and online stores. Accounting for the growing number of B2C e-commerce customers, this measure significantly meets their needs. Moreover, this solution solves the challenges of last-mile deliveries, which are one of the major effects of heavy traffic of commercial vehicles in the whole city area. Recipients and senders of parcels through parcel lockers are the main generators of demand for this service. Hence, assessing their satisfaction and requirements is a key indicator of the development of this area. This work focuses on the efficiency of user parcel lockers and compares the situation in Italy, Poland, and Ukraine. This paper also presents an analysis of the already existing data on the satisfaction of parcel locker users, as well as the results of a study conducted among Ukrainian consumers for this work.

Słowa kluczowe

EN

customer value; e-commerce; last mile delivery; city logistics

• Wydawca: Wydawnictwo Naukowe Akademii Morskiej w Szczecinie
• Czasopismo: Zeszyty Naukowe Akademii Morskiej w Szczecinie
• Rocznik: 2023
• Tom: nr 75 (147)
• Strony: 89--96
• Opis fizyczny: Bibliogr. 16 poz., rys., tab.

Twórcy

autor

Kunytska Olga

• National Transport University, M. Omelianovycha-Pavlenka St.1, Kyiv, 01001, Ukraine

• https://orcid.org/0000-0001-5525-1315

autor

Persia Luca

• Sapienza University of Rome, Piazzale Aldo Moro 5, Rome, 00185, Italy

• https://orcid.org/0000-0002-6597-5285

autor

Iwan Stanisław

• Maritime University of Szczecin, 11 Pobożnego St., 70-507 Szczecin, Poland

• https://orcid.org/0000-0002-5480-5475

autor

Datsenko Diana

• National Transport University, M. Omelianovycha-Pavlenka St.1, Kyiv, 01001, Ukraine

• https://orcid.org/0000-0003-0168-8778

autor

Kijewska Kinga

• Maritime University of Szczecin, 11 Pobożnego St., 70-507 Szczecin, Poland

• https://orcid.org/0000-0003-4980-9372

autor

Gurrieri Adriano

• Sapienza University of Rome, Piazzale Aldo Moro 5, Rome, 00185, Italy

Bibliografia

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr SONP/SP/546092/2022 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2024).