Logistics strategy as a competitive tool for firm performance: The moderating effect of customer service effectiveness

• Autorzy: Mogaka Conrad Ochego , Wycliffe Arani

Identyfikatory

DOI

10.14254/jsdtl.2020.5-1.6

• Języki publikacji: EN

Abstrakty

EN

The goal of this research paper is to explore logistics strategy as a competitive tool for firm performance; the moderating effect of effectiveness of customer service: by presenting academic and practical advantages by explaining the preceding and suggesting a forward-looking research agenda based on a conceptual framework for competitiveness in logistics strategy. For support today's logistics managers and scholars, a literature review is established for scrutinize what was previously studied and what needs to be examined. From a focal firm perspective, the research expands the understanding of logistics strategy as a competitive tool while linking customer service effectiveness and the limitations for eventual research.

Słowa kluczowe

EN

competitive tool; customer service effectiveness; firm performance; logistics strategy; systematic literature review; sustainable development

• Wydawca: Fundacja Centrum Badań Socjologicznych ; Scientific Publishing House "SciView"
• Czasopismo: Journal of Sustainable Development of Transport and Logistics
• Rocznik: 2020
• Tom: Vol. 5, No. 1
• Strony: 56--65
• Opis fizyczny: Bibliogr. 50 poz., rys.

Twórcy

autor

Mogaka Conrad Ochego

• Department of Procurement and Logistics, School of Entrepreneurship, Procumbent and Management, Jomo Kenyatta University of Agriculture and Technology, P.O. Box 62 000–00200 Nairobi, Kenya

autor

Wycliffe Arani

• Faculty of Business and Economics, Multimedia University of Kenya, P.O BOX 15653-00503 Nairobi, Kenya

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Uwagi

PL

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).