Organizational knowledge creation and organizational performance: insights from the airline industry

• Autorzy: Al-Quran Ali Zakariya , Eldahamsheh Mohammed Mousa , Easa Nasser Fathi , Al-Hayek Osama Adnan , Al-Nawayseh Mohammad

Identyfikatory

DOI

10.17512/pjms.2025.31.1.01

Warianty tytułu

PL

Tworzenie wiedzy organizacyjnej i wydajność organizacyjna: spostrzeżenia z branży lotniczej

• Języki publikacji: EN

Abstrakty

EN

The increasing importance of knowledge leads managers to pay more attention to effectively managing this knowledge. The emergence of knowledge management as a practical business discipline is related to Nonaka's SECI model of knowledge creation. The current study aims to demonstrate the impact of organisational knowledge creation processes (socialisation, externalisation, internalisation, and combination) on the organisational performance perspectives of the Balanced Scorecard, specifically the customer perspective, internal process perspective, learning perspective, and financial perspective. The importance of the current study lies in linking the performance of organizations and their market share to the vast amount of information that organizations receive due to their reliance on information technology in operations. A quantitative approach was employed to achieve the study's primary objective, and 111 questionnaires were distributed to a stratified random sample of employees within Jordanian Airlines companies. The findings concluded that organizational knowledge creation positively affects organizational performance. The findings also highlighted that the strongest influence of SECI processes on organizational performance was attributed to the internalization process, followed by combination, externalization, and socialization. Organizational knowledge creation enables employees to capitalize on various learning opportunities.

PL

Rosnące znaczenie wiedzy sprawia, że menedżerowie zwracają większą uwagę na skuteczne zarządzanie tą wiedzą. Pojawienie się zarządzania wiedzą jako praktycznej dyscypliny biznesowej jest związane z modelem tworzenia wiedzy SECI opracowanym przez Nonakę. Niniejsze badanie ma na celu wykazanie wpływu procesów tworzenia wiedzy organizacyjnej (socjalizacja, eksternalizacja, internalizacja i kombinacja) na perspektywy wyników organizacyjnych w ramach zrównoważonej karty wyników, w szczególności z perspektywy klienta, procesów wewnętrznych, uczenia się i finansów. Znaczenie niniejszego badania polega na powiązaniu wyników organizacji i ich udziału w rynku z ogromną ilością informacji, które organizacje otrzymują dzięki wykorzystaniu technologii informacyjnej w swojej działalności. Aby osiągnąć główny cel badania, zastosowano podejście ilościowe i rozdano 111 kwestionariuszy losowo wybranym pracownikom linii lotniczych Jordanian Airlines. Wyniki badania wykazały, że tworzenie wiedzy organizacyjnej ma pozytywny wpływ na wyniki organizacji. Wyniki podkreśliły również, że największy wpływ procesów SECI na wyniki organizacji miał proces internalizacji, a następnie kombinacja, eksternalizacja i socjalizacja. Tworzenie wiedzy organizacyjnej umożliwia pracownikom wykorzystanie różnych możliwości uczenia się.

Słowa kluczowe

EN

organizational knowledge; knowledge creation; organizational performance; jordanian airlines

PL

wiedza organizacyjna; tworzenie wiedzy; wyniki organizacji; jordańskie linie lotnicze

• Wydawca: Czestochowa University of Technology
• Czasopismo: Polish Journal of Management Studies
• Rocznik: 2025
• Tom: Vol. 31, No. 1
• Strony: 7--24
• Opis fizyczny: Bibliogr. 42 poz., rys., tab.

Twórcy

autor

Al-Quran Ali Zakariya

• Department of Business Administration, school of business, Al al-Bayt University, Jordan

• https://orcid.org/0000-0002-7427-9628

autor

Eldahamsheh Mohammed Mousa

• College of Business Administration, American University in the Emirates, UAE

• https://orcid.org/0000-0002-4978-8172

autor

Easa Nasser Fathi

• Alexandria University, Egypt

• https://orcid.org/0000-0002-3510-4200

autor

Al-Hayek Osama Adnan

• Jordan

autor

Al-Nawayseh Mohammad

• College of Business Administration, American University in the Emirates, UAE

• https://orcid.org/0000-0001-7145-8375

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Uwagi

Opracowanie rekordu ze środków MNiSW, umowa nr POPUL/SP/0154/2024/02 w ramach programu "Społeczna odpowiedzialność nauki II" - moduł: Popularyzacja nauki (2025).