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Analysis of the usability and accessibility of websites in view of their universal design principles

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Języki publikacji
EN
Abstrakty
EN
Universal design is a strategic approach for planning and designing both the products and their environment, aimed at making a given product available to the widest number of possible users. It ensures equality for all of them and the opportunity to participate in the society. This concept is also crucial in the process of designing and developing software. The research was conducted with the use of four services, three of them were implemented for the purpose of this study. Two of them took into consideration the principles of universal design, while the others did not. The aim of the study was verification of the level of usability and accessibility of services by means of three independent methods: the LUT (Lublin University of Technology) checklist, an assessment taking into account WCAG 2.0 (Web Content Accessibility Guidelines) standards using the automatic WAVE evaluation tool (Web Accessibility Evaluation Tool) and a device allowing to track the movement of the eye while performing various tasks on websites. The websites were assessed by twenty experts in the field of creating web application interfaces, using the LUT checklist. The time to the first fixation (TTFF) that it took respondents to look at specific website elements was measured using the eye tracker device and iMotions software. All websites were checked by means of the WAVE tool to detect irregularities and non-compliance with universal design standards. The analysis performed clearly indicated that websites that follow the universal design guidelines were more useful, intuitive and accessible for users. It might be concluded that interfaces allow to find necessary information and perform desired actions in a shorter time when prepared in accordance with the principles of universal design.
Słowa kluczowe
Rocznik
Strony
63--85
Opis fizyczny
Bibliogr. 27 poz., fig., tab.
Twórcy
  • Department of Computer Science, Lublin University of Technology, Lublin, Poland
  • Department of Computer Science, Lublin University of Technology, Lublin, Poland
  • Department of Computer Science, Lublin University of Technology, Lublin, Poland
  • Department of Computer Science, Lublin University of Technology, Lublin, Poland
  • Department of Computer Science, Lublin University of Technology, Lublin, Poland
  • Department of Computer Science, Lublin University of Technology, Lublin, Poland
  • Department of Computer Science, Lublin University of Technology, Lublin, Poland
Bibliografia
  • [1] Abascal, J., Arrue, M., & Valencia, X. (2019). Tools for Web Accessibility Evaluation. In Y. Yesilada & S. Harper (Eds.), Web Accessibility. Human–Computer Interaction Series (pp. 479–503). Springer, London. https://doi.org/10.1007/978-1-4471-7440-0_26
  • [2] Acosta-Vargas, P., Acosta, T., & Luján-Mora, S. (2018). Challenges to Assess Accessibility in Higher Education Websites: A Comparative Study of Latin America Universities. IEEE Access, 6, 36500–36508. https://doi.org/10.1109/ACCESS.2018.2848978
  • [3] Alonso-Virgós, L., Espada, J. P., Thomaschewski, J., & Crespo, R. G. (2020). Test usability guidelines and follow conventions. Useful recommendations from web developers. Computer Standards & Interfaces, 70, 103423. https://doi.org/10.1016/j.csi.2020.103423
  • [4] Centre for Excellence in Universal Design. (n.d.). What is Universal Design. Retrieved May 20, 2022, from https://universaldesign.ie/what-is-universal-design/
  • [5] Digital Around the World. (n.d.). DataReportal – Global Digital Insights. Retrieved May 19, 2022, from https://datareportal.com/global-digital-overview
  • [6] Fogli, D., Provenza, L., & Bernareggi, C. (2014). A Universal Design Resource for Rich Internet Applications based on Design Patterns. Universal Access in the Information Society, 13, 205–226. https://doi.org/10.1007/s10209-013-0291-6
  • [7] GP3 HD Eye-Tracking Device – Take Advantage Of Research-Grade Equipment. (n.d.). Gazepoint. Retrieved May 20, 2022, from https://www.gazept.com/product/gp3hd/
  • [8] Grobelny, J., Jach, K., Kuliński, M., & Michalski, R. (2006). Śledzenie wzroku w badaniach jakości użytkowej oprogramowania. Historia i mierniki. https://repin.pjwstk.edu.pl/xmlui/handle/186319/166
  • [9] Harper, S., & Chen, A. Q. (2012). Web accessibility guidelines. World Wide Web, 15(1), 61–88. https://doi.org/10.1007/s11280-011-0130-8
  • [10] iMotions: Unpack Human Behavior. (n.d.). Imotions. Retrieved 20 May 2022, from https://imotions.com/
  • [11] Initiative (WAI), W3C Web Accessibility. (n.d.). Web Accessibility Initiative (WAI). Retrieved May 20, 2022, from https://www.w3.org/WAI/
  • [12] Isa, W. A. R. W. M., Suhaimi, A. I. H., Ariffrn, N., Ishak, N. F., & Ralim, N. M. (2016). Accessibility evaluation using Web Content Accessibility Guidelines (WCAG) 2.0. In 2016 4th International Conference on User Science and Engineering (i-USEr) (pp. 1–4). IEEE. https://doi.org/10.1109/IUSER.2016.7857924
  • [13] Ismail, A., Kuppusamy, K. S., & Paiva, S. (2020). Accessibility analysis of higher education institution websites of Portugal. Universal Access in the Information Society, 19(3), 685–700. https://doi.org/10.1007/s10209-019-00653-2
  • [14] Just, M. A., & Carpenter, P. A. (1976). Eye fixations and cognitive processes. Cognitive Psychology, 8(4), 441–480. https://doi.org/10.1016/0010-0285(76)90015-3
  • [15] Kumar, S., Shree DV, J., & Biswas, P. (2021). Comparing ten WCAG tools for accessibility evaluation of websites. Technology and Disability, 33(3), 163–185. https://doi.org/10.3233/TAD-210329
  • [16] Leszczyńska, E. (2019). Polacy w sieci: Analiza przemian użytkowania Internetu. Wydawnictwo Uniwersytetu Marii Curie-Skłodowskiej.
  • [17] Michalska, A. M., You, C. X., Nicolini, A. M., Ippolito, V. J., & Fink, W. (2014). Accessible Web Page Design for the Visually Impaired: A Case Study. International Journal of Human-Computer Interaction, 30, 995–1002. https://doi.org/10.1080/10447318.2014.925771
  • [18] Miłosz, M. (2014). Ergonomia systemów informatycznych. Politechnika Lubelska.
  • [19] Narzędzie do blogowania, platforma wydawnicza i system zarządzania treścią witryny (n.d.). WordPress.org Polska. Retrieved May 20, 2022, from https://pl.wordpress.org
  • [20] Pascual, A., Ribera, M., Granollers, T., & Coiduras, J. L. (2014). Impact of Accessibility Barriers on the Mood of Blind, Low-vision and Sighted Users. Procedia Computer Science, 27, 431–440. https://doi.org/10.1016/j.procs.2014.02.047
  • [21] Pivetta, E. M., Flor, C., Saito, D. S., & Ulbricht, V. R. (2013). Analysis of an Automatic Accessibility Evaluator to Validate a Virtual and Authenticated Environment. International Journal of Advanced Computer Science and Applications, 4(4), Article 4. https://doi.org/10.14569/IJACSA.2013.040403
  • [22] Sanderson, N., Chen, W., & Kessel, S. (2015). The Accessibility of Web-Based Media Services – An Evaluation. In M. Antona & C. Stephanidis (Eds.), Universal Access in Human-Computer Interaction. Access to Today's Technologies. UAHCI 2015. Lecture Notes in Computer Science (9175, pp. 242-252). Springer. https://doi.org/10.1007/978-3-319-20678-3_24
  • [23] Stasiak, W., & Dzieńkowski, M. (2021). Accessibility assessment of selected university websites. Journal of Computer Sciences Institute, 19, 81–88. https://doi.org/10.35784/jcsi.2462
  • [24] TVP Info. (n.d.). TVP Info. Retrieved May 20, 2022, from https://www.tvp.info
  • [25] WAVE Web Accessibility Evaluation Tool. (n.d.). WAVE Web Accessibility Evaluation Tool. Retrieved May 20, 2022, from https://wave.webaim.org
  • [26] Web Content Accessibility Guidelines (WCAG) 2.1. (n.d.). World Wide Web Consortium. Retrieved May 20, 2022, from https://www.w3.org/TR/WCAG
  • [27] Yoon, K., Dols, R., Hulscher, L., & Newberry, T. (2016). An exploratory study of library website accessibility for visually impaired users. Library & Information Science Research, 38(3), 250–258. https://doi.org/10.1016/j.lisr.2016.08.006
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-0442807c-c114-48a2-bed5-2b5026cb1933
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