The use of managerial grid to analyse the relationship between assessment of human and production or service issues in various companies

• Autorzy: Knop K.
• Języki publikacji: EN

Abstrakty

EN

In the article the results of BOST method usage was presented to analyse the importance of human and production/services issues in three different companies - a steelworks, a plastic-processing and a retail chain company. The importance of human and production/service issues was analysed by using the concept of the managerial grid. The relation between workers answers with the use of managerial grid after division answers was analysed into four and three areas. The frequency of occurrence of ratings to determine a degree of perception of importance of human and production/service issues in these companies was analysed.

Słowa kluczowe

EN

9th Toyota management principle; BOST research; managerial gird; human service issues; production service issues

PL

zasada zarządzania Toyoty; badania BOST; siatka kierownicza

• Wydawca: Oficyna Wydawnicza Stowarzyszenia Menedżerów Jakości i Produkcji
• Czasopismo: Production Engineering Archives
• Rocznik: 2015
• Tom: Vol. 9, No. 4
• Strony: 6--9
• Opis fizyczny: Bibliogr. 10 poz., rys.

Twórcy

autor

Knop K.

• Institute of Production Engineering, Faculty of Management, Czestochowa University of Technology, Armii Krajowej 19B, 42-201 Czestochowa, Poland

Bibliografia

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• 2. Borkowski S. 2012b. Toyotaryzm. Wyniki badań BOST. Wydawnictwo PTM. Warszawa.
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• 8. Stobiecka K., Borkowski S. 2008. Problems of production management in window production company in staff's judgement. Chapter 8. In: Quality Improvement and Machines Exploitation. Borkowski S., Kliber J. (ed.). Publishing and Press Association of Universities Russia. Saint Petersburg.
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