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Web analytics combined with eye tracking for successful user experience design: a case study

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Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
The authors propose a new approach for the mobile user experience design process by means of web analytics and eye-tracking. The proposed method was applied to design the LUT mobile website. In the method, to create the mobile website design, data of various users and their behaviour were gather-ed and analysed using the web analytics tool. Next, based on the findings from web analytics, the mobile prototype for the website was created and validated in eye-tracking usability testing. The analysis of participants’ behaviour during eye-tracking sessions allowed improvements of the prototype.
Rocznik
Strony
96--110
Opis fizyczny
Bibliogr. 28 poz., fig., tab.
Twórcy
autor
  • Institute of Computer Science, Lublin University of Technology, Nadbystrzycka Street 36B, 20-618 Lublin, Poland
  • Institute of Computer Science, Lublin University of Technology, Nadbystrzycka Street 36B, 20-618 Lublin, Poland
autor
  • Institute of Computer Science, Lublin University of Technology, Nadbystrzycka Street 36B, 20-618 Lublin, Poland
Bibliografia
  • 1. Aldrich, A. W. (2010). Universities and libraries move to the mobile web. Educause Quarterly, 33(2), 5.
  • 2. Alshehri, F., & Freeman, M. (2012). Methods of usability evaluations of mobile devices. In J. W. Lamp (Ed.), 23rd Australasian Conference on Information Systems (pp. 1-10). Geelong: Deakin University.
  • 3. Ballard, B. (2007). Designing the mobile user experience. John Wiley & Sons.
  • 4. Beasley, M. (2013). Practical web analytics for user experience: How analytics can help you understand your users. Morgan Kaufmann.
  • 5. Kim, B. (2013). The Present and Future of the Library Mobile Experience. Library Technology Reports, 49(6), 15-28.
  • 6. Borys, M., & Milosz, M. (2015). Mobile application usability testing in quasi-real conditions. In Proceedings – 2015 8th International Conference on Human System Interaction, HSI 2015 (pp. 381-387). Institute of Electrical and Electronics Engineers Inc.
  • 7. Coursaris, C. K., & Kim, D. J. (2011). A Meta-Analytical Review of Empirical Mobile Usability Studies. Journal of Usability Studies, 6(3), 117-171. Retrieved from http://dl.acm.org/ citation.cfm?id=2007456.2007459
  • 8. Salgado, A. D., & Freire, A. P. (2014). Heuristic Evaluation of Mobile Usability: A Mapping Study. Human-Computer Interaction: Applications and Services, Pt Iii, 8512, 178-188. doi: 10.1007/978-3-319-07227-2_18
  • 9. Diaz, F. J., Harari, B. S. I., & Amadeo, B. S. P. (2008). Evaluating the Usability of the Mobile Interface of an Educational Website. Innovative Techniques in Instruction Technology, E-learning, E-assessment and Education, 47-52. doi:10.1007/978-1-4020-8739-4_9
  • 10. Diaz, J., Harari, I., & Amadeo, P. (2008). WW3C mobile web best practices evaluation of an educational website. Proceedings of the International Conference on Information Technology Interfaces, ITI, 421-426. doi:10.1109/iti.2008.4588447
  • 11. Djamasbi, S., McAuliffe, D., Gomez, W., Kardzhaliyski, G., Liu, W., & Oglesby, F. (2014). Designing for Success: Creating Business Value with Mobile User Experience (UX). In F. F.-H. Nah (Ed.), HCI in Business: First International Conference, HCIB 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings (pp. 299-306). Springer. doi:10.1007/978-3-319-07293-7_29
  • 12. Djamasbi, S., Siegel, M., & Tullis, T. (2010). Generation Y, web design, and eye tracking. International Journal of Human-Computer Studies, 68(5), 307-323.
  • 13. Duh, H. B.-L., Tan, G. C. B., & Chen, V. H. (2006). Usability evaluation for mobile device: A comparsion of laboratory and field tests. Proceedings of the 8th Conference on Human-Computer Interaction with Mobile Devices and Services – MobileHCI ’06 (pp. 181-186). ACM. doi: 10.1145/1152215.1152254
  • 14. Fang, W., & Crawford, M. E. (2008). Measuring Law Library Catalog Web Site Usability: A Web Analytic Approach. Journal of Web Librarianship, 2(2-3), 287-306.
  • 15. Fung, R. H. Y., Chiu, D. K. W., Ko, E. H. T., Ho, K. K. W., & Lo, P. (2016). Heuristic Usability Evaluation of University of Hong Kong Libraries' Mobile Website. Journal of Academic Librarianship, 42(5), 581-594. doi:10.1016/j.acalib.2016.06.004
  • 16. Hasan, L., Morris, A., & Probets, S. (2009). Using Google Analytics to evaluate the usability of e-commerce sites. In International Conference on Human Centered Design (pp. 697-706). Springer. doi: 10.1007/978-3-642-02806-9_81
  • 17. ISO 9241-210. (2010). Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems, 1-21.
  • 18. Levulis, S. J., & Harris, D. J. (2015). Are All Tests Equal? A Comparison of Emulator and Device Testing for Mobile Usability Evaluation. In Proceedings of the Human Factors and Ergo-nomics Society Annual Meeting (Vol. 59, No. 1, pp. 976-980). SAGE Publications.
  • 19. Liu, Y. Q., & Briggs, S. (2015). A library in the palm of your hand: mobile services in top 100 university libraries. Information Technology and Libraries (Online), 34(2), 133.
  • 20. Loftus, W. (2012). Demonstrating Success: Web Analytics and Continuous Improvement. Journal of Web Librarianship, 6(1), 45-55. doi: 10.1080/19322909.2012.651416
  • 21. Michailidou, I., Haid, C., & Lindemann, U. (2015, August). How to Evaluate Use Scenarios and Stories. In International Conference of Design, User Experience, and Usability (pp. 609-620). Springer.
  • 22. Nakhimovsky, Y., Eckles, D., & Riegelsberger, J. (2009). Mobile user experience research: challenges, methods & tools. In CHI'09 Extended Abstracts on Human Factors in Compu-ting Systems (pp. 4795-4798). ACM. doi: 10.1145/1520340.1520743
  • 23. Phippen, A., Sheppard, L., Furnell, S. (2004). A practical evaluation of Web analytics. Internet Research, 14(4), 284-293. doi: 10.1108/10662240410555306
  • 24. Roth, S. P., Tuch, A. N., Mekler, E. D., Bargas-Avila, J. A., & Opwis, K. (2013). Location matters, especially for non-salient features-An eye-tracking study on the effects of web object placement on different types of websites. International Journal of Human-Computer Studies, 71(3), 228-235. doi:10.1016/j.ijhcs.2012.09.001
  • 25. Torres-Perez, P., Mendez-Rodriguez, E., & Orduna-Malea, E. (2016). Mobile Web Adoption in Top Ranked University Libraries: A Preliminary Study. Journal of Academic Librarianship, 42(4), 329-339. doi:10.1016/j.acalib.2016.05.011
  • 26. Unger, R., & Chandler, C. (2012). A Project Guide to UX Design: For user experience designers in the field or in the making. New Riders.
  • 27. Wang, Q. Z., Yang, S., Liu, M. L., Cao, Z. K., & Ma, Q. G. (2014). An eye-tracking study of website complexity from cognitive load perspective. Decision Support Systems, 62, 1-10. doi:10.1016/j.dss.2014.02.007
  • 28. Zaid, B., Jamaludin, R., & Wafaa, B. (2012). A Comparative Study of Usability Methods for Mobile Applications. International Journal of Scientific & Engineering Research, 3(8), 1-4.
Typ dokumentu
Bibliografia
Identyfikator YADDA
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