In the age of information and knowledge, development and progress in many areas depends on the ability to combine best innovative practices with theoretical ideas. This is particularly visible in organization management. A commune is an organization with a specific objective; commune management is a difficult and very complex task. Recent developments of information technologies and environmental changeability force organizations to implement innovation. It is worth remembering here that innovations should be regarded with respect to three areas: product, technology and management. The aim of the article is to present the importance of innovative and operational processes in organization development, including urban and rural communes. It characterizes product innovations that could be implemented by a commune; particular attention has been drawn to technological innovations (including the creation of ICT systems). Another research area focuses on innovative management (changing management styles, reformulating procedures, mindset change). Research has been conducted in the commune of Michałowice. The final part points out conclusions and recommendations for commune authorities with regards to innovative and operational processes.