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Advantages and disadvantages of offshoring are presented in the article. Offshoring is considered to be a model of distance work. However, it does not only include individual employees but the replacement of whole business processes. Therefore, offshoring creates new challenges for both enterprises and governments of many countries.
The article describes the competency building processes in international service centers based on the example of Indian offshoring companies. The analysis encompasses the specificity of employee competencies in various types of service organizations, the phenomenon of staff attrition, and systemic measures adopted to increase retention: formalization and organizational improvement. The case of the Indian IT industry additionally demonstrates the offshore project management model and the role of a firm's environment, including public administration, educational institutions, and industry associations, in building employee competencies.
The article seeks to show the essential changes that have taken place in the shaping of employee competencies in organisations and that have been established under the influence of outsourcing/offshoring. It looks at the determinants of organisations’ personnel policy and a model of contracting human capital featuring outsourcing/offshoring. It describes the nature of employee competencies and discusses the key aspects that shape them in offshore organisations and the benefits and threats of realising outsourcing/offshore projects in the light of research carried out by American consulting firms.
The article describes the phenomenon of offshoring - international service delivery based on remote work in the global business environment. The example of the Indian IT services industry coupled with the human resource policy of its leader - Infosys Technologies - provides insights for the formulation of recommendations for Polish enterprises in the areas of competency and intellectual capital development as well as client relationship management. The experiences of offshoring providers indicate the growth potential for export operations by local firms based on what is known as the nearshore, in parallel to direct investments by multinational corporations, establishing regional service centers in Poland.
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