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1
Content available Bank komercyjny w opinii klientów indywidualnych
PL
W ramach artykułu przedstawiono wyniki badań oceny satysfakcji klientów, przeprowadzonych na przestrzeni od grudnia 2005 do grudnia 2011, wybranego banku komercyjnego. Zaprezentowano wybrane parametry oceny na poziomie organizacyjnym całego banku.
EN
The article presents the results of evaluation of customer satisfaction conducted over the period of time from December 2005 to December 2011 in chosen commercial bank. There is presented the selected assessment parameters on the organizational level of the entire bank.
2
Content available remote Tableau de Bord
PL
Geneza Tableau de Bord sięka lat 30. XX wieku. Jest to najstrsza, kompleksowa koncepcja pomiaru i oceny dokonań przedsiębiorstwa. Pierwsze wersje Tableau de Bord obejmowały zestaw mierników związanych z procesami produkcyjnymi. Współczesna postać Tableau de Bord, będąca kompleksowym instrumentem pomiaru i oceny wyników przy współudziale rachunkowości, wykształciła się na przełomie lat 50. i 60. XX wieku.
EN
Corporates operating in variable environment need to create and implement the strategy, that can assure the competitive vantage. This causes the necessity of continuous development of previous management tools or adaptation of new solutions. One of these tools is Tableau de Bord (French scorecard). It is the oldest, complex concept of corporate performance measurement (appeared in the 1930s). Moreover, the French-style Tableau de Bord is often compared or contrasted with its American equivalent – the Balanced Scorecard (nowadays the most popular method of strategy implementation). The goal of the article is presentation of Tableau de Bord in the context of its classification, areas of using, advantages and faults, as well comparison with the Balanced Scorecard.
3
Content available remote About Business Decision Making by A Consistency-Driven Pairwise Comparisons Method
EN
Writing this paper has been inspired by the most recent economic crises in the world. Better decision making methods are more needed now than ever before. This study presents an innovate approach to the assessment of management capability in businesses. It is based on the consistency-driven pairwise comparisons method. A proposed conceptual model of performance is flexible and adaptable to different requirements and preconditions (e.g., grant or loan applications). Considering the complexity, a hierarchical structure is used and an inconsistency analysis is performed for all the levels of the structure. The pairwise comparisons method synthesizes together performance assessments assessed at two levels (in our case; there may be more levels in general). The method of consistency-driven pairwise comparisons can be combined with other quantitative and qualitative assessment methods (including brainstorming and Delphi method). Non measurable criteria which often bypassed in other approaches, can be included in the presented model. The consistency-driven pairwise comparisons method contributes to the reliability of assessment through the consistency analysis and solid statistical studies show the accuracy improvement. The management capability merit index (MC-merit) and a procedure for computing it are introduced.
EN
Purpose: Within the context of high global competitiveness, knowledge management (KM) has proven to be one of the major factors contributing to enhanced business outcomes. Furthermore, knowledge sharing (KS) is one of the most critical of all KM activities. From a manufacturing industry perspective, supply chain management (SCM) and product development process (PDP) activities, require a high proportion of company resources such as budget and manpower. Therefore, manufacturing companies are striving to strengthen SCM, PDP and KS activities in order to accelerate rates of manufacturing process improvement, ultimately resulting in higher levels of business performance (BP). A theoretical framework along with a number of hypotheses are proposed and empirically tested through correlation, factor and path analyses. Design/methodology/approach: A questionnaire survey was administered to a sample of electronic manufacturing companies operating in Taiwan to facilitate testing the proposed relationships. More than 170 respondents from 83 organisations responded to the survey. The study identified top management commitment and employee empowerment, supplier evaluation and selection, and design simplification and modular design as the key business activities that are strongly associated with the business performance. Findings: The empirical study supports that key manufacturing business activities (i.e., SCM, PDP, and KS) are positively associated with BP. The findings also revealed that some specific business activities such as SCMF1, PDPF2, and KSF1 have the strongest influencing power on particular business outcomes (i.e., BPF1 and BPF2) within the context of electronic manufacturing companies operating in Taiwan. Practical implications: The finding regarding the relationship between SCM and BP identified the essential role of supplier evaluation and selection in improving business competitiveness and long term performance. The process of forming knowledge in companies, such as creation, storage/retrieval, and transfer do not necessarily lead to enhanced business performance; only through effectively applying knowledge to the right person at the right time does. Originality/value: Based on this finding it is recommended that companies should involve suppliers in partnerships to continuously improve operations and enhance product design efforts, which would ultimately enhance business performance. Business performance depends more on an employee's ability to turn knowledge into effective action.
EN
The paper contains the analysis of the Adjusted Present Value of the company. It is consisting from two parts. General methodological remarks referring to APV were restated I in the first part. In the second part it is contained the method of calculating and analysing I factors shaping the APV's value.
EN
The financial analysis is ongoing process that uses all financial data generated in the courses of the firm's activities. The financial manager's analytical work comprises exposition of accounting and financial data in forms allowing an overview of the firm' financial condition. This process is known as ratio analysis. Financial ratios are for practical use grouped into three categories, which are labelled activity ratios, profitability ratios and debt ratios.
EN
The ratio analysis is an efficient and expeditious method of having insight into functioning and economic transactions of the company. However, it must be supplemented with other analytic tools. The most significant restriction of the ratio analysis is the fact that it focuses on the past of the company. Still, when supported with the analysis of the environment, the ratio analysis can successfully enable one to predict the conditions of the enterprise's functioning in the future. The enterprise ought to be concerned with a broad range of the standard, economic ratios in order to gain not only a clear picture of its own assessment, but also to be familiar with the view about the company its partners may express.
EN
Unusual human resources' role in the process of gaining and keeping long term competition advantage by the company determines necessity for effective human resources managing and also for monitoring and forecasting links between human resources and enterprise's effects. One aspect of evaluating investments' effectivity into human capital is evaluating human resources inserted piece into goals achieved by the enterprise, what is the subject of the article. Evaluation of human resources' effectivity on the enterprise's level is studying relations between human resources and goals of the enterprise, especially financial, and contains financial indicators as well as humans.
PL
Artykuł prezentuje koncepcję macierzy ekonomicznej wartości dodanej. Może ona stanowić interesujące narzędzie oceny wyników działalności przedsiębiorstw z perspektywy interesów właścicielskich, szczególnie przydatne dla inwestorów i analityków zewnętrznych. Macierz EVA ujmuje bowiem w sposób syntetyczny wyniki działalności przedsiębiorstw, biorąc pod uwagę jednocześnie dwa czynniki determinujące wartość rynkową przedsiębiorstwa: jego ekonomiczną rentowność oraz wzrost. Przydatność koncepcji macierzy ekonomicznej wartości dodanej zaprezentowano na przykładzie polskich spółek giełdowych sektora motoryzacyjnego W latach 2002 - 2003.
EN
The article presents a concept of the EVA matrix. It can be a very interesting tool for evaluating companies' results, especially for investors and analysts, since it takes into consideration simultaneously two important factors, that determine the market value of a firm: economic profitability and growth. Use of the EVA matrix was shown in the second part of the article on an example of Polish public companies acting in the motorization sector.
EN
The expieriences of polish companies show that the traditional methods of measuring effectivness in the company must be replaced by more appropriate methods. Growing popularity of EVA (economic value added) as a performance measure needs to be considered in terms of possibilities of its inplementation in Polish companies. The article shows the characteristic and the most important disadvantages of EVA metric which have to be taken into advantage before being adapted by polish companies.
EN
Financial analysis is the basis of assessing business entities' financial performance. But focusing on particular measures in separation from other areas of research may lead to false conclusions. The paper presents a few pitfalls of such an approach in analysing firm's financial position. To illustrate some of mistakes an example of a hypothetical Polish company is given.
EN
This paper deals with theoretical aspects of ratio analysis, i.e. a well-known tool used by majority of managers and investors world-wide. The author discussed most popular definitions of financial ratios and presented principles that shall be used when ratio analysis is carried out. The chief benchmarks and rules of comparability were also recommended.
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