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The Effect of Factors of E-marketing on Purchase Decision in MSME's snack product: a case study in PT. Saikho Indo Kreatif

Wiadi Iyus, Mudrika Siti, Suharjo Diyono, Azmy Ahmad, Deni Deni

Management

2023

Vol. 27, no. 1

157--183

Due to the multiple advantages that it offers to both sellers and consumers, the digitalization of services is a process that is gaining popularity on a global scale. The aim of this research was to explore the impact of e-marketing elements related to SME products on sustainable customer behavior in the context of purchasing decisions. The expanded unified theory of acceptance and use of technology (UTAUT2) model and the technology acceptance model (TAM) were both used to research the elements that lead to long-term behavioral changes in favor of more sustainable consumer purchasing decisions. Sustainable consumer behaviors are those that are based on trust and continuation intention (CI). The case study is based on a SME company that creates modernized versions of traditional snacks and markets them online. Researchers surveyed 122 of their customers for the survey-based statistics. The findings reveal that, out of the six factors, only 4 factors that had significant impact on trust, which are Perceived of Usefulness (PU), Perceived Ease of Use (PEOU), Social Influence (SI), and the most significant is Hedonic Motives (HM). While, Quality Information (IQ) did not contribute to Trust. Trust (T) appears to have a substantial positive impact on the development of customer’s continuous purchase decision (CI). Age and education did not moderate the relationship between trust and CI. Small and medium-sized enterprise (SME) business owners should therefore focus on Perceived Risk related variables to build greater levels of trust and capture customers’ ongoing interest. This study contributes to a body of knowledge on the e-marketing of SME items, particularly snacks, by demonstrating how CI might cause long-term behavioral changes in favor of more sustainable customer purchase decisions.

E-marketing in the creation of a tourist image of the Łódź region

Gotwald B.

Acta Innovations

2013

no. 7

23--26

The aim of the article is to present the importance of e-marketing in creating the tourist image of the Łódź region. It presents the essence of image management as an important task for regions, due to the fact that images (and not the actual products) are subjected to evaluation, compared and selected. The image, being one of the most important elements of building competitive advantage in the market, is primarily used for distinction - setting oneself apart from many other similar territories. Due to the fact that the Łódzkie voivodeship is considered by the surveyed people as the least attractive of all Polish voivodships, a number of actions aimed at improving its image has been proposed and problems that require broad and deep research and studies have been identified.

Celem artykułu jest ukazanie znaczenia e-marketingu w kreowaniu wizerunku turystycznego regionu łódzkiego. Ukazano w nim istotę zarządzania wizerunkiem jako istotnego zadania dla regionów, z uwagi na fakt, iż wizerunki (a nie realne produkty) podlegają ocenie, porównaniu i wyborowi. Wizerunek, stanowiąc jeden z najważniejszych elementów budowania przewagi konkurencyjnej na rynku, służy przede wszystkim dystynkcji - odróżnieniu się od wielu innych podobnych terytoriów. W związku z tym, iż województwo łódzkie uznawane jest przez badanych, za najmniej atrakcyjne spośród wszystkich polskich województw, zaproponowano szereg działań zmierzających do poprawy jego wizerunku oraz sformułowano problemy wymagające szerokich i pogłębionych badań i studiów.