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1

Dokąd zmierza „ostatnia mila”

Szeląg Krzysztof

Rocznik Bezpieczeństwa Morskiego

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2024

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R. XVIII

691--706

PL

Na rynku pojawia się coraz więcej rozwiązań organizacyjnych oraz technicznych, które w znacznym stopniu wpływają na poprawę efektywności procesów dystrybucji produktów w kanałach e-commerce. Oprócz tradycyjnych rozwiązań, w których kurier dociera z przesyłką bezpośrednio do odbiorcy transportem samochodowym emitującym CO2, pojawiają się inne rozwiązania bardziej przyjazne środowisku naturalnemu. W artykule zaprezentowane zostały działania organizacyjne oraz środki techniczne wykorzystywane w tym systemie zgodnie z zasadą zrównoważonego rozwoju oraz możliwe kierunki jego doskonalenia.

EN

There are ever-increasing organizational and technical solutions on the market, which significantly improve the efficiency of product distribution processes in e-commerce channels. In addition to traditional solutions, where the courier reaches the recipient directly by road transport, emitting CO2, there are other more environment-friendly solutions. The article presents the organizational and technical means used in this system in accordance with the principle of sustainable development and possible directions of its improvement.

2

Modelling the costs of postal companies for the delivery of goods to consumers within the last mile

Jucha Peter, Corejova Tatiana

Transport Problems

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2023

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T. 18, z. 1

33--42

EN

The aim of this paper is to design a methodological procedure for determining the costs of companies in the process of travelling the last mile in the context of changing the business model. At present, traditional services such as delivery by post or by courier to a particular consumer’s place of residence are still used to deliver consignments to consumers. In recent years, however, new delivery methods have begun to be used, such as ParcelShops, lockers located at specific locations, or dispensing points where the consumer comes to pick up the shipment. In order for each of these methods of delivering goods to consumers to work as efficiently as possible, it is necessary to incur certain costs. The results of this paper contain a mathematical relationship for calculating the total costs that a postal company has to incur in order to deliver goods to consumers within the last mile using the available delivery options.

3

Innovations in last mile logistics - analysis of customer satisfaction with the service of delivery logistics operators using parcel machines

Brzozowska Marta, Dziedzic Dorota, Kolasińska-Morawska Katarzyna

LogForum

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2023

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Vol. 19, no. 3

411--422

EN

Background: The last decade of socio-economic and technological changes has brought a number of transformations in many areas. Digitization results in the transformation of an organization’s business activities. Enterprises and customers have appreciated the digital world, but online transactions are not everything. It is also important to complete the transaction, which requires physical support. The CEP industry, especially its innovative solutions in the form of parcel machines, greatly assists with the demand. The aim of the article is to indicate the gradation of the significance of the components of satisfaction with the service of logistics of deliveries at the last mile stage using innovative solutions such as parcel machines on the perception and competitive position of enterprises from the CEP industry. Methods: The information base consists of secondary and primary sources. The article uses mixed methods in the application of a parallel triangulation strategy: qualitative analysis of the existing publications, participant observation, and a nomothetic study based on the CAWI Internet survey using the Servqual methodology to assess the quality of logistics customer service. Results: The collected material became the basis for identifying the possibilities of using the potential of customer experience for the development of enterprises, based on the structure of the signpost of the gradation of satisfaction components in the technologization of last mile deliveries in the future. The suggestions proposed by the authors can be used by scientists and managers of enterprises in the CEP industry to redefine business models based on the technology of the logistic customer service process, which should serve to increase the level of customer satisfaction. Conclusions: The analysis of the material leads to the conclusion that the technology of customer service at the last mile stage may be insufficient in and of itself. Positive adoption, signified by the customer's satisfaction with the value obtained, is still required, i.e., "good service delivery". Such a holistic approach to technological innovation can be the key asset in the fight for customers on the CEP market.

4

The impact of the pandemic on the development of packaging vending machines in Poland

Smok Anna

Journal of TransLogistics

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2023

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Vol. 19

9-18

EN

The COVID-19 pandemic has affected many aspects of human life. In the described case, the impact of the pandemic on the last mile will be discussed in more detail. At the very beginning, the topic of the last mile was introduced, as well as how it relates to parcel machines. Then, in the second point, the changes that took place during the pandemic in the online shopping market were presented. In the third point, the issue of parcel machines was raised, where the demand for courier services in Poland was described based on the UKE report and the demand for parcel machines was discussed. The fourth point presents the detected problems related to the emerging parcel lockers as well as ways to solve them and measures for the machines to stay on the market. The aim of the article is to present the impact of the pandemic on the development of the parcel machine service in Poland and to present the proposed directions for further development.

5

Green last-mile route planning for efficient e-commerce distribution

Kunnapapdeelert Siwaporn, Johnson James Vincent, Phalitnonkiat Passarin

Engineering Management in Production and Services

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2022

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Vol. 14, no. 1

1--12

EN

This study aims to design vehicle routes based on cost minimisation and the minimisation of greenhouse gasses (GHG) emissions to help companies solve the vehicle routing problem with pickup and delivery (VRPPD) via particle swarm optimisation (PSO). An effective metaheuristics search technique called particle swarm optimisation (PSO) was applied to design the optimal route for these problems. Simulated data from Li and Lim (2001) were used to evaluate the PSO performance for solving green vehicle routing problems with pickup and delivery (Green VRPPD). The findings suggest that green vehicle routing problems with pickup and delivery should be used when distributing products to customers living in a specific area called a cluster. However, the design of vehicle routes by Green VRPPD costs more when used to distribute products to customers living randomly in a coverage service area. When logistics providers decide to use Green VRPPD instead of VRPPD, they need to be concerned about possible higher costs if an increase in the number of vehicles is needed. PSO has been confirmed for solving VRPPD effectively. The study compared the results based on the use of two different objective functions with fuel consumption from diesel and liquefied petroleum gas (LPG). It indicates that solving VRPPD by considering the emissions of direct greenhouse gases as an objective function provides cleaner routes, rather than considering total cost as the objective function for all test cases. However, as Green VRPPD requires more vehicles and longer travel distances, this requires a greater total cost than considering the total cost as the objective function. Considering the types of fuels used, it is obvious that LPG is more environmentally friendly than diesel by up to 53.61 %. This paper should be of interest to a broad readership, including those concerned with vehicle routing problems, transportation, logistics, and environmental management. The findings suggest that green vehicle routing problems with pickup and delivery should be used when distributing products to a cluster. However, the design of vehicle routes by Green VRPPD costs more when used to distribute products to customers living randomly in a coverage service area. When logistics providers decide to use Green VRPPD instead of VRPPD, they need to be concerned about possible higher costs if an increase in the number of vehicles is needed.

6

Electrification, autonomous driving, blockchain and in-home delivery: game-changers in today’s world of transportation and logistics

DeCampos H. A.

Logistics and Transport

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2018

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Vol. 38, No. 2

7--12

EN

This article reviews the major agents of change that are currently trending in transportation and logistics. Electrification is one of these trends as not only passenger vehicles, but also commercial vehicles seek both economic and sustainability objectives in its adoption. Information technology is another agent of change that is enabling technologies such as autonomous driving, blockchain solutions, and in-home delivery. One surprising global trend is the rise of nationalism and the resulting slow-down in momentum in global trade barrier reductions. This geo-political turbulence and the uncertainty it brings will require future supply chains to consider greater elements of flexibility in supply chain design.