Wyniki wyszukiwania - BazTech

1

Evaluating the effectiveness of the process management model in coordinated patient care

Głód Grzegorz, Mucha-Wójcik Bożena

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2025

|

z. 217

115--126

EN

Purpose: The aim of this article is to provide a preliminary analysis of the benefits regarding the implementation of coordinated care mechanisms for patients with multiple sclerosis. On the basis of a literature review, the analysis was carried out on the example of a selected department in a clinical hospital. Design/methodology/approach: The research was conducted by using a case study combined with the use of direct observation by the co-author of the article. The selection of a clinical hospital in the discussed scope allows for the formulation of appropriate final conclusions. Findings: The analysis of the case study allows preliminary conclusions to be drawn regarding projects for the implementation of coordinated medical care for multiple sclerosis patients. Research limitations/implications: Using a case study of one hospital confirms a limitation in the complete generalization of the final conclusions Originality/value: The article points out important aspects of conducting research on the effects of coordinated care using a selected example. management. For practitioners involved in the health sector, the article can serve as a reference in seeking inspiration for in-depth research in this area.

2

Hotel improvement based on an electronic word of mouth – a process approach

Rogala Piotr, Wawak Sławomir

Management

|

2025

|

Vol. 29, no. 1

1--16

EN

Research background and purpose: Electronic word of mouth (eWOM) is a critical tool for understanding customer perceptions in the hospitality industry. While much research has explored the impact of eWOM on customer behavior, fewer studies have examined how hotels utilize it to drive internal improvements. This study aims to analyze the process by which hotels implement changes based on eWOM and assess the impact of these changes. Design/methodology/approach: A multiple case study methodology was employed, involving direct, semi-structured interviews with representatives from seven hotels of varying profiles, sizes, and locations. Data collection focused on understanding the processes, personnel involved, and outcomes of improvements driven by guest feedback.

3

Soft skills of a manager in leading project teams

Szczepanik Rafał, Zaskórski Piotr

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2024

|

z. 195

577--592

EN

Purpose: Within the scope of management and leadership processes, the leader of a group is responsible for ensuring the successful implementation of each endeavor (project/process) according to the defined criteria of success or failure. This article discusses the issues related to developing situational awareness among team members and the possibilities of motivating and communicating within a team using appropriate management competencies and techniques employed by individuals managing specific processes or projects. The essence of projects and processes, as well as the impact of soft skills on the effectiveness of such endeavors, are presented. Special emphasis is placed on communication techniques as fundamental tools for team leadership and creating a constructive atmosphere for achieving success. Design/methodology/approach: The article has been developed based on observations, analysis, and experiences gained during the implementation of research and development projects. The presented conclusions and topics are supported by scientific literature. Findings: The analysis and conclusions clearly indicate that actively improving soft skills and using a variety of communication techniques significantly improves the quality of organization, interaction and, above all, leadership of the selected project group. Practical implications: Expanding one's skills in the area of soft skills directly enhances the effectiveness of teams managed by leaders. A well-functioning organization will achieve its goals more quickly and efficiently. Social implications: Learning about, realizing the role of, and improving soft skills and communication techniques will significantly improve the understanding of the messages conveyed in society and influence empathetic relationship building. Originality/value: The recipients of the paper should be primarily those in managerial, command and leadership roles in both technical project groups and any organization where effective management of personnel resources is required. The novelty of the work is primarily the presentation of the impact of soft skills on the achievement of organizational goals framed in the context of the project life cycle and the conditions of the management process.

4

Practical application of process management theory in Polish enterprises

Jelonek Dorota, Sołtysik-Piorunkiewicz Anna, Chmielarz Witold

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2024

|

z. 202

171--187

EN

Purpose: The aim of this article is to attempt to answer the questions: Is process management theory implemented in business practice, and if so, to what extent? Are there discrepancies in the assessment of this phenomenon between academic experts and experts directly involved in business implementation? Design/methodology/approach: The research was conducted in 2023 using a methodology that employed two methods of data collection: Computer Assisted Personal Interview (PAPI) and Computer Assisted Personal Interview (CAPI). The study involved 116 respondents, including 33 scientists and 83 practitioners. The research tool was a questionnaire. Data analysis was carried out in two stages: analysis of the overall results and analysis by dividing the population into theorists and practitioners. Findings: The research results indicate a strong attachment of respondents to traditional and long-used definitions in the field of business process management, suggesting stability in the perception of the fundamental concepts of this field. Consistencies between knowledge and its practical application were observed. Significant differences were found between the two studied groups of respondents in the assessment of the attributes of process management in business. Research limitations/implications: The study is limited to Polish enterprises and may not be generalizable to other contexts. Further research could explore these questions in different cultural or organizational settings. Practical implications: The findings suggest that while traditional definitions in process management are stable and widely accepted, there are notable differences in how theorists and practitioners assess process management attributes. This highlights the need for better integration of theoretical knowledge and practical application in business processes. Social implications: Understanding the alignment and discrepancies between academic theories and practical applications can help bridge the gap between research and practice, leading to more effective business process management strategies that benefit both academic and business communities. Originality/value: This study addresses a gap in the literature regarding the practical applications of process management theory in Polish enterprises, providing valuable insights into how these theories are implemented and perceived by different expert groups.

5

Integration of RPA into process management in a large retail network organization

Uklańska Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2024

|

z. 198

581--594

EN

Purpose: The paper aims to present implementation of RPA (Robotic Process Automation) into the BPM (Business Process Management) Lifecycle to systematize the application of robotic solutions in process management. Design/methodology/approach: By exploring BPM lifecycle principles and components, RPA methods, and the APQC® framework, an integrated BPM-RPA model was developed. The components of the BPM-RPA model were defined along with the necessary documentation. Findings: The proposed model presents a systematic approach to RPA implementation by integrating it into the business process management model. A case study was conducted in a large network organization, and the results are presented. Research limitations/implications: The model was designed for large network organizations and their branches and functional directorates. Practical implications: The BPM-RPA model can be adapted to various supportive/back- office processes and applied across multiple industries. Originality/value: This paper emphasizes the importance of linking RPA with the foundational process management model within an organization.

6

Analysis and evaluation of the efficiency of the transport process in a production company

Chłąd Monika

Polish Journal of Management Studies

|

2024

|

Vol. 29, No. 2

179--200

EN

The transport process is one of the key processes in a manufacturing company, therefore its measurement and assessment of effectiveness are very important. An important assumption of a manufacturing company should be to increase the efficiency of the process, and then maintaining efficiency at the established, acceptable level. The efficiency of transport processes is influenced by a number of factors that need to be analyzed to have an idea of the current effectiveness of the examined process. An increase in the level of efficiency of transport processes is possible by making decisions based on analyses. The article discusses the analysis of the efficiency of the transport process in the researched production company using comparative analysis of measures used to assess transport processes. The transport process was analyzed in the context of efficiency in the years 2013-2022 based on an interview with the owners of the surveyed enterprise and the person responsible for transport in the surveyed enterprise. The information obtained was the basis for calculating the indicators of the enterprise's transport process, and a formula for assessing the overall effectiveness of the transport process was proposed, which made it possible to outline benchmark indicators on the basis of which the enterprise could consider a given process as effective or ineffective. Thanks to the obtained results, it was possible to fully assess the effectiveness of the transport process from the point of view of the surveyed company, which is particularly important from the perspective of the transport costs incurred and the level of customer service.

PL

Proces transportowy jest jednym z kluczowych procesów w przedsiębiorstwie produkcyjnym dlatego też bardzo ważny jest jego pomiar i ocena efektywności. Istotnym założeniem przedsiębiorstwa produkcyjnego powinien być wzrost efektywności procesu, a w następnej kolejności utrzymanie efektywności na ustalonym, dopuszczalnym poziomie. Na efektywność procesów transportowych wpływ ma szereg czynników, które należy przeanalizować, aby mieć pogląd na obecną efektywność badanego procesu. Wzrost poziomu efektywności procesów transportowych jest możliwy dzięki podejmowaniu decyzji na podstawie analiz. W artykule omówiona została analiza efektywności procesu transportowego w Badanym Przedsiębiorstwie produkcyjnym przy pomocy analizy porównawczej mierników służących do oceny procesów transportowych. Przeanalizowany został proces transportowy w kontekście efektywności w latach 2013-2022 w oparciu o wywiad z właścicielami Badanego Przedsiębiorstwa oraz osobą odpowiedzialną za transport w Badanym Przedsiębiorstwie. Otrzymane informacje były podstawą do obliczenia wskaźników procesu transportowego Przedsiębiorstwa oraz została zaproponowana formuła oceny całościowej efektywności procesu transportowego, która dała możliwość nakreślenia wskaźników wzorcowych, na podstawie których przedsiębiorstwo może dany proces uznać za efektywny lub nieefektywny. Dzięki otrzymanym wynikom można było dokonać pełnej oceny efektywność procesu transportowego z punktu widzenia Badanego Przedsiębiorstwa co jest szczególnie ważne z perspektywy ponoszonych kosztów transportu oraz poziomu obsługi klienta.

7

Zakłócenia zaawansowania procesów restrukturyzacji, rewitalizacji i likwidacji dużej kopalni węgla kamiennego, wywołane pandemią COVID-19

Chmiela Andrzej, Wójcik Dariusz, Wysocka Małgorzata

Systemy Wspomagania w Inżynierii Produkcji

|

2023

|

Vol. 12, iss. 1

73--83

PL

W artykule przedstawiono najważniejsze zmiany w strategicznym sektorze, jakim jest górnictwo węgla kamiennego oraz ukazano efekty transformacji przemysłu. Przedstawiono wyniki badań wpływu pandemii COVID-19 na restrukturyzację dużej kopalni - oddziału Spółki Restrukturyzacji Kopalń S.A. (SRK S.A.). Zadaniem SRK S.A. (www.srk.com.pl) jest rewitalizacja i restrukturyzacja przejmowanych kopalń węgla kamiennego postawionych w stan likwidacji. Sytuacja rynkowa odbiła się również na działaniach Spółki. Publikacja analizuje realizację procesów restrukturyzacyjnych w jednej z przejętych przez Spółkę kopalni węgla kamiennego. Przedstawiono zachodzące procesy, najczęściej uniwersalne dla pozostałych oddziałów SRK i wskazano wnioski płynące z zaistniałej sytuacji. Wpływ pandemii spowodował opóźnienia i spowolnienie działań zapewniające jednak, całkowitą lub prawie całkowitą realizację założonych zadań.

EN

The article presents the most important changes in the strategic sector, which is the hard coal mining, and shows the effects of industry transformation. The results of the study of the COVID-19 pandemic impact on the restructuring of a large branch of Spółka Restrukturyzacji Kopalń S.A. (SRK S.A.) were presented. The task of SRK S.A. (www.srk.com.pl) is the revitalization and restructuring of the acquired hard coal mines put into liquidation. The market situation also affected the company's operations. The publication analyzes the implementation of restructuring processes in one of the hard coal mines taken over by the company. The processes that are taking place, most often universal for other SRK branches, were presented and the conclusions drawn from the situation were indicated. The impact of the COVID-19 pandemic caused delays and slowdowns of actions, however, ensuring complete or almost complete implementation of assumed tasks.

8

Specyfika usług logistycznych świadczonych na rzecz Sił Zbrojnych RP

Smyk Stanisław, Słomiany Witold

Rocznik Bezpieczeństwa Morskiego

|

2023

|

R. XVII

351--376

PL

Usługi logistyczne stanowią istotny element systemu logistycznego Sił Zbrojnych RP, a ich pozyskiwanie spoza tego systemu jest przedsięwzięciem złożonym, obarczonym ryzykiem uzyskania efektów nie adekwatnych do oczekiwań. Identyfikacja specyfiki tych usług jest warunkiem koniecznym do określenia ofert kierowanych do podmiotów spoza systemu logistycznego SZ RP. Autorzy podjęli próbę określenia specyfiki usług logistycznych świadczonych dla wojsk w czasie pokoju z perspektywy teorii zarządzania procesowego i praktyki zamówień publicznych zrealizowanych w latach 2019-2022, co w konsekwencji pozwoliło dostrzec wartość uniwersalną modelu logistycznego projektu outsourcingowego, adekwatnego także współcześnie.

EN

ogistics services are an important element of the logistics system of the Polish Armed Forces, and their acquisition from outside this system is a complex undertaking, fraught with the risk of obtaining results that are not adequate to expectations. Identifying the specificity of these services is a prerequisite for defining offers addressed to entities outside the logistics system of the Polish Armed Forces. The authors attempted to identify the specificity of logistics services provided to troops in peacetime from the perspective of process management theory and the practice of public procurement carried out in 2019-2022, which consequently allowed to perceive the universal value of the logistics outsourcing project model, which is also adequate today.

9

Process approach in managing transport in manufacturing enterprises

Chłąd Monika

Polish Journal of Management Studies

|

2023

|

Vol. 27, No. 2

39--56

EN

As part of an integrated flow of cargo in a manufacturing enterprise, transport is highly significant. Among functions such as planning, stockpiling, as well as inventory management and expediting, transport remains the function determining the physical flow of cargo. The aim of this article is to identify the actions undertaken by manufacturing enterprises in relation to process management. The analysis showed which processes and actions are undertaken in enterprises as part of process management, which methods were used to identify the processes, and what problems do enterprises come across when implementing it. Basing on the study, the methods and tools were also identified allowing to increase the effectiveness of the transport process. The survey also allowed identifying the problems most frequently encountered by manufacturing enterprises when implementing the transport process and thus finding a solution to improve it. Due to the specificity of the analyzed problem, implementing the posed empirical objectives was based on using the following research methods: a questionnaire and an expert survey. The empirical research was carried out on 15 enterprises operating in the Silesian Voivodeship in the fourth quarter of 2021 and the first quarter of 2022.

PL

W ramach zintegrowanego przepływu ładunków w przedsiębiorstwie produkcyjnym transport ma istotne znaczenie. Wśród takich funkcji jak planowanie, gromadzenie zapasów i gospodarka magazynowa oraz ekspedycja, transport pozostaje funkcją, która decyduje o fizycznym przepływie ładunków. Celem artykułu jest określenie działań podejmowanych przez przedsiębiorstwa produkcyjne w odniesieniu do zarządzania procesowego. Analiza pokazała jakie procesy i działania podejmowane są w przedsiębiorstwach w ramach zarządzania procesowego, jakie metody zostały wykorzystane przy identyfikacji procesów, na jakie problemy napotykają przedsiębiorstwa podczas jego wdrażania. Na podstawie badania zidentyfikowano również metody i narzędzia pozwalające na zwiększenie efektywności procesu transportowego. Badanie pozwoliło również określić, jakie problemy najczęściej występują w przedsiębiorstwach produkcyjnych podczas realizacji procesu transportowego i tym samym znaleźć rozwiązanie, które wpłynie na jego usprawnienie. Ze względu na specyfikę analizowanego problemu, realizacja postawionych celów empirycznych opierała się na wykorzystaniu metod badawczych: ankiety i badania eksperckiego. Badania empiryczne przeprowadzono na 15 przedsiębiorstwach funkcjonujących na terenie województwa śląskiego w czwartym kwartale 2021 roku i pierwszym kwartale 2022 roku.

10

Porównanie postrzegania przez studentów możliwości wykorzystania zarządzania procesowego w usprawnianiu działań organizacji

Oleś-Filiks Małgorzata

Nowoczesne Systemy Zarządzania

|

2023

|

T. 18, nr 4

15--36

PL

Zasadniczym celem niniejszego artykułu jest identyfikacja znajomości przez studentów możliwości wykorzystania zarządzania procesowego w usprawnianiu działań organizacji. Badanie przeprowadzono na pierwszym i ostatnim roku studiów na Uniwersytecie Warszawskim, co pozwoliło ocenić wpływ realizacji programu studiów na wzrost świadomości tych możliwości. Badania wykonano za pomocą metody CAWI. Przygotowaną do tego celu ankietę najpierw zweryfikowano z udziałem ekspertów z dziedziny modelowania procesów biznesowych, a następnie udostępniono studentom do wypełnienia na serwerach Uniwersytetu Warszawskiego. Badania pokazały, że zainteresowanie zarządzaniem procesowym wśród studentów rozpoczynających naukę na Uniwersytecie Warszawskim nie jest zbyt wysokie, a pojawiające się nowości w tym zakresie nie są im znane. Kluczowy z punktu widzenia Uniwersytetu Warszawskiego jest fakt, że ponad 90% studentów podstawowe informacje o zarządzaniu procesowym zdobyła na uczelni, dzięki czemu znakomicie radzi sobie z wykorzystaniem go w pracy zawodowej. Najbardziej znaczącą i budującą informacją jest ta, że ponad 35% badanych studentów Uniwersytetu Warszawskiego w pracy zawodowej wykorzystuje zarządzanie procesowe. Zrealizowane badanie miało swoje ograniczenia - zostało przeprowadzone tylko na dwóch wydziałach uniwersyteckich. Rekomendacją jest to, aby studenci samodzielnie uzupełniali swoje zainteresowania wiedzą, która niemal gwarantuje im późniejsze zatrudnienie oraz świadczy o ich zrozumieniu i nowoczesnym podejściu do interpretacji zjawisk gospodarczych. Na podstawie badań zostało dowiedzione, że pomimo średniej wiedzy studentów na temat zarządzania procesowego uznają je oni za niezbędne do wykorzystania w przyszłej pracy.

EN

The main objective of this article is to identify students’ awareness of the possibilities of using process management in improving organisational operations. The study was conducted in the first and final year of study at the University of Warsaw, which simultaneously allowed for a comparison of the impact of the implementation of the study programme on the increase in awareness of these possibilities. The research was carried out using the CAWI method. The questionnaire prepared for this purpose was first validated with experts in the field of business process modelling and then made available to students for completion on the University of Warsaw servers. The research showed that interest in process management among students entering the University of Warsaw is not very high, and emerging innovations in this field are not known. What is crucial from the point of view of the University of Warsaw is the fact that more than 90% of the students gained basic information about process management at the university, so they excel at using it in their professional work. The most significant and encouraging information is that more than 35% of the surveyed students at the University of Warsaw use process management in their professional work. The completed study had its limitations – it was conducted in only two university departments. The recommendation is that the students themselves complement their interests with knowledge that almost guarantees their later employment and demonstrates their understanding and modern approach to the interpretation of economic phenomena. On the basis of the research, it was proven that despite the students’ average knowledge of process management, they consider it essential for use in their future work.

11

Od tradycyjnego do zwinnego zarządzania procesami budowlanymi - podejście multihybrydowe

Pasławski Jerzy

Materiały Budowlane

|

2023

|

nr 1

15--19

PL

W artykule wskazano, że umiejętne połączenie metod tradycyjnych (harmonogram, model sieciowy) i współczesnych (elastyczność, zwinność, lean management), zwłaszcza w przypadku wykorzystania idei Budownictwa 4.0 daje szanse na doskonalenie zarządzania procesami na bazie z jednej strony stabilizacji wydajności, a z drugiej dostosowania do zmieniających się warunków otoczenia. Dzięki systemowi cyberfizycznemu oraz monitoringowi i możliwości zarządzania w czasie rzeczywistym istnieje możliwość zapewnienia realizacji założonego głównego planu pomimo ciągłych zmian w otoczeniu wewnętrznym i zewnętrznym. Konieczność uwzględnienia elastyczności pojawiła się w dziedzinie zarządzania procesami budowlanymi u progu 21. wieku i trwa, koncentrując się na Agile Management. Synergia wynikająca z zastosowania jednocześnie kilku podejść wydaje się warunkiem osiągnięcia sukcesu w postaci zgodności rzeczywistego przebiegu z planem.

EN

This article indicates that the skillful combination of traditional methods (schedule, network model) and modern methods (Flexibility, Agility, Lean Management), especially with the use of the idea of Construction 4.0 gives the opportunity to improve process management based on the stabilization of performance on the one hand, and, on the other, adaptation to changing environmental conditions. Thanks to the cyber-physical system as well as real-time monitoring and management, it is possible to ensure the implementation of the assumed master plan despite constant changes in the internal and external environment. The need to consider flexibility emerged in the field of construction process management at the turn of the 21st century and continues to focus on Agile Management. The synergy resulting from the simultaneous use of several approaches seems to be the condition for achieving success in the form of compliance of the actual mileage with the plan.

12

Analysis of the impact of effective time management on workstation efficiency using a multi-criteria optimization approach

Krynke Marek

Management Systems in Production Engineering

|

2023

|

nr 3 (31)

306--311

EN

The aim of the article is to analyze the impact of effective time management on the performance of workstations in the context of the conflict between maximizing workstation utilization and minimizing the number of items waiting in the queue. The article utilized the FlexSim program to build a simulation model of the workstation and conducted optimization using the built-in optimizer. The research demonstrated that effective time management has a positive impact on workstation performance by reducing the number of items waiting in the queue, leading to increased throughput and reduced delays in production processes. An important aspect of the analysis was the application of a multi-criteria optimization approach, which allowed for achieving a balance between maximizing workstation utilization and minimizing the number of items waiting. Multi-criteria optimization considers diverse goals and decision criteria, leading to a more comprehensive approach to optimizing production processes. As a result, effective time management on workstations, based on analysis and multi-criteria optimization, can significantly improve the efficiency and performance of production processes. This analysis can be a valuable tool for organizations seeking to optimize their processes and achieve a competitive advantage in the market. The analysis conducted in the article confirms that effective time management has a beneficial impact on workstation performance. The use of a multi-criteria approach in optimization enables achieving a balance between various decision factors. The presented simulation model and research results can be useful for decision-makers in the manufacturing field who aim to make more informed decisions regarding planning and optimizing production processes to enhance efficiency, effectiveness, and customer satisfaction.

13

Process management in organizations - a discussion on terminology

Winiarska Magdalena, Kizielewicz Joanna

Management

|

2023

|

Vol. 27, no. 1

20--54

EN

In the literature on the subject, one can notice quite a lot of freedom in the approach to formulating and understanding of terms relating to process orientation, process approach and managing processes and process management. In recent years, there has been a noticeable increase in interest in the study of process management not only of organizations, but also of individual activities such as projects. Managers are looking for indicators and metrics to measure the effectiveness and efficiency of processes in their activities. The purpose of the article is to try to identify differences and similarities and to systematize terminology related to process management in organizations. The study uses literature research based on an exploration of the Web of Science and Scopus databases, with the analysis limited to scientific publications only, and the selection of available materials excluded other materials, such as communications, reviews or other documents, from the analysis. The article is of a review and conceptual nature. The collected research results were subjected to comparative analysis, logical analysis and critical analysis. The research and analysis results presented in the article are an attempt to organize terminology that can be used in further scientific research.

14

Process evaluation of soil treatment effect in Mu Us sandy land of Daji Khan in northern Shaanxi province based on fuzzy set

Chen Xiaowan, Liang Jichao, He Xinxin, Liu Dandan, Liu Jinbao, Jin Tao, Xie Jiancang

Acta Geophysica

|

2023

|

Vol. 71, no. 3

1579--1594

EN

As an important resource for human survival, soil plays an important role in maintaining productivity, environmental quality, animal and plant health, etc. Soil quality evaluation, as a decision-making tool to improve understanding of soil quality, can effectively indicate soil status. Mu Us sandy land of Daji Khan in northern Shaanxi Province is one of the serious desertification areas in China. The phenomenon of soil erosion and ecological deterioration is extremely serious. Therefore, it is urgent to strengthen to pay attention to the research of Mu Us sandy land, to help the restoration of damaged soil, and to build a powerful soil ecosystem. In this paper, the soil quality in the process of development and utilization of the Mu Us sandy land was evaluated based on fuzzy sets for the purpose of sustainable utilization of compound soil. Based on soil structure and soil fertility, 16 evaluation indexes of soil quality in Mu Us sandy land were screened, and then the evaluation index system of soil quality was constructed. The fuzzy multi-objective decision-making model based on fuzzy sets was used to comprehensively evaluate the soil quality from 2013 to 2019. We calculated that the year-on-year growth rates of soil quality from 2013 to 2019 are 13.56, 0.16, 12.81, 33.84, 9.68, and 14.80%, respectively. The results showed that the overall soil quality in the study area showed a trend of increasing year by year, and the year-on-year increase was the largest in 2017. Meanwhile, the reasons for the sudden increase in soil quality in typical years were analyzed. The results showed that the dominant factor of this phenomenon was the comprehensive influence of soil fertility. Furthermore, the relationship between soil fertility and cultivated horizon in typical years was analyzed one by one, and the specific factors affecting soil fertility were discussed.

15

The concept of multi-hierarchical assessment of process orientation implementation - production organization experience

Grajewski Piotr, Śliż Piotr, Jendza Dorota, Strumiłło Jędrzej

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2022

|

z. 158

201--227

EN

Purpose: The main objective of the article is to present the concept of assessing the level of an organization’s utilization of its potential for transformation towards process orientation, using a practical implementation example. Design/methodology/approach: The structure of the research procedure was based on the theoretical assumptions regarding the methodological procedures involving development of a model of process maturity assessment. Such research methods as bibliometric analysis, systematic literature review, participant observation, opinion survey and semi-structured interview were used to achieve the research objectives formulated. Findings: The value of the article entails the combination of quantitative and qualitative methods to determine an organization’s propensity for transition towards higher levels of process maturity. This effect has been achieved using a method of multi-hierarchical process maturity assessment. It has been determined that the organization under examination is at the second level of process maturity, although many of the elements diagnosed show third-level process maturity potential. An authorial research method has been additionally verified, as well as the examined organization’s real and utilized potential has been determined, which constitute the basis for assessing the level of process maturity. Research limitations/implications: inability to fully objectify the research results obtained. Practical implications: The article shows the basis and the method for identifying the examined company’s real and utilized potential of process maturity as well as for determining the level of process maturity, based on which the company’s strategy towards a higher level of process maturity can be formulated. Originality/value: The unique nature of this article lies in the proposed method of multi-hierarchical assessment of an organization’s process maturity. In order to deepen the interpretation of the results obtained from a quantitative study, qualitative research was used. This allows development of a strategy for achievement of higher levels of maturity.

16

Management of the association formation process

Witkowski Paweł

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2022

|

z. 158

697--712

EN

Purpose: The aim of the paper is to identify the process of creating an association and to define a model of the process of creating an association that is registered in the National Court Register, as well as to show the role played by the entity managing this process. On this basis the author attempts to answer the research questions: What is the correct model of the association formation process and whether, and if so, to what extent the activities undertaken by the entity managing the association formation process affect the possibility of its creation and the subsequent functioning of the association? Design/methodology/approach: In order to search for evidence to answer the research questions, the method of legal analysis (normative methodology) anchored in the theory of organisation and management was used, as appropriate for analysing a phenomenon highly determined by legal regulations. The combination of the research method of legal analysis and concepts from the field of organisation and management allows to formulate conclusions on the identification and course of the phenomenon under study, causes and effects of actions taken by the entity managing the process of association formation. The author has used various techniques and tools to collect and analyse data, i.e. participatory observation, legal analysis, analysis of documentation, analysis of judicial decisions and Internet sources. Findings: The author has identified and defined a model for managing the association formation process and has established the important role of the entity managing this process. Practical implications: The association formation process management model can be used in practice by those who undertake the management of such processes. Social implications: One of the basic organisational forms, in which a person can actively influence social life, be creative and realise both his own needs and the needs of others, is the association. The institution of association - as an organisation - seems to be underused by active members of social life. An undeniable problem is the difficulty to direct the process of association creation, there is no popularization of a model of the process of association creation. Therefore, it is necessary to define such a model, perhaps to define a postulate for legislative changes and, above all, to educate and promote it. Originality/value: The presented analysis is important, because it establishes and shows a model of the association formation process, which can be applied by the entity managing the association formation process, and shows its significance for the later functioning of such an organisation as an association registered in the National Court Register. This research problem, so far, has not been elaborated from the point of view of management science.

17

Analysis of development processes effectiveness using KPI

Pacana Andrzej, Czerwińska Karolina, Grebski Michalene Eva

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2022

|

z. 157

387--396

EN

Purpose: The purpose of the study was to show the importance of measuring the effects of the execution of personnel processes within the framework of personnel function management in manufacturing enterprises. Design/methodology/approach: The development of the article required a critical analysis of the literature on the subject. A literature study of scientific publications, a survey, and face-to 16 face interviews were performed. Findings: Thanks to the realization of the survey it was found that, despite such high awareness of the importance and effectiveness of the use of KPIs, only less than 28% of the respondents declared the use of HR function measurements in a systematic way, and only 53% use only a few indicators, in an active way and not fully coordinated. Research limitations/implications: Future directions of activities will concern the realization of research in another research group (increased number of analyzed production and service enterprises) from the area of the southern part of Poland and the comparative analysis of obtained results. The limitation of the research may be the unwillingness of enterprises to cooperate. Practical implications: The results of the study indicate the possibility and at the same time recommend the implementation of KPIs for monitoring the effectiveness of development processes in enterprises. The obtained results will contribute to the implication of more KPIs and thus increase the level of effective management. Originality/value: Filling the research gap in the field of measuring the effects of personnel function with the use of selected KPIs. The study is addressed to the management staff of enterprises.

18

Procesy restrukturyzacji i rewitalizacji kopalń postawionych w stan likwidacji

Chmiela Andrzej

Systemy Wspomagania w Inżynierii Produkcji

|

2022

|

Vol. 11, iss. 1

28--39

PL

W polskim górnictwie prowadzone są działania dostosowujące branżę do funkcjonowania w warunkach gospodarki rynkowej. Likwidacja kopalni jest ostatnim i naturalnym etapem działalności górniczej. Decyzja o likwidacji zakładu górniczego może być wydana w wyniku wyczerpania zasobów eksploatowanego złoża, nieopłacalności wydobycia w szczególnie niekorzystnych warunkach górniczo-geologicznych, wygaśnięcia koncesji lub nadmiernej degradacji środowiska. W wyniku procesów restrukturyzacji liczba czynnych kopalń węgla kamiennego znacznie spadła. Działania rewitalizacji i restrukturyzacji kopalń węgla kamiennego realizowane są przez Spółkę Restrukturyzacji Kopalń S.A. jako następcy prawnego wcześniejszej eksploatacji górniczej. Likwidacja kopalni jest skomplikowana i kosztowna. Zmiany zachodzące w otoczeniu górnictwa powodują zainteresowanie stosowaniem koncepcji zarządzania procesami w prowadzonej działalności. W publikacji przedstawiono wyniki badań nad procesami zachodzącymi przy uwalniania majątku zakładów górniczych postawionych w stan likwidacji. Zaprezentowano propozycje możliwych zmian systemu zarządzania procesami dostosowanego do specyfiki likwidacji kopalń.

EN

Restructuring measures have been carried out in the Polish mining industry to adjust the industry to the market economy. The liquidation of the mine is the last and natural stage of mining activity. A decision to liquidate a mining plant may be issued as a result of the depletion of resources of exploited deposit, the unprofitability of mining in a particularly unfavorable mining and geological conditions and the expiry of a concession or excessive environmental degradation. As a result of the restructuring processes, the number of active hard coal mines significantly dropped. The activities related to the revitalization and restructuring of hard coal mines are carried out by Spółka Restrukturyzacji Kopalń S.A. as the legal successor of previous mining operations. The mine liquidation is complex and costly. Changes taking place in the mining environment cause interest in applying the concept of process management in the conducted activity. The publication presents the results of the research on the processes that occur while releasing the property of mining plants that are put into liquidation. According to the previous conclusions, proposals for possible changes of the process management system adapted to the specificity of mine liquidation were presented.

19

Analiza struktury kosztów realizacji procesów składowych restrukturyzacji, rewitalizacji i likwidacji zakładów górniczych w SRK S.A.

Chmiela Andrzej, Smoliło Janusz, Gajdzik Marta

Przegląd Górniczy

|

2022

|

T. 78, nr 2

34--42

PL

Restrukturyzacja górnictwa węglowego pociąga znaczne nakłady budżetowe. Kompleksowe podejście naukowe ułatwi prowadzenie procesów racjonalizacji i minimalizacji kosztów likwidacji kopalń węgla kamiennego. W artykule przeprowadzono analizę statystyczną przebiegu procesów likwidacji zakładów górniczych w SRK S.A. w układzie rocznym oraz badania panelowe i wywiad bezpośredni z osobami kierującymi działalnością Spółki i jej Oddziałami. Zaprezentowany sposób sygnalizowania wyjścia kosztów poza strukturę wartości akceptowalnych, wypracowanych przez 20 lat działalności SRK S.A., jest przydatnym narzędziem do zarządzania kosztami w problematyce likwidacji zakładów górniczych. Metoda oceny oparta jest o analizę kosztu likwidacji Oddziałów z podziałem na kolejne lata przebiegu procesów. Dalszych badań wymagać będzie powiązanie struktury i wielkości ponoszonych kosztów w zależności od zastosowanego modelu likwidacji oddziału. Metodę można zastosować przy wstępnym szacowaniu kosztów likwidacji zakładów górniczych oraz jako narzędzie zarządzania kosztami. Po pewnych modyfikacjach metoda może być zastosowana także przez każdy podmiot prowadzący likwidację kopalń jako narzędzie porównawcze do szczegółowego i wielokryterialnego szacowania kosztów projektowanej likwidacji zakładów górniczych.

EN

The presented method of signalling costs that has gone beyond the structure of acceptable values and that has been developed for 20 years of operations of SRK S.A. is a useful tool for the cost management in the field of mining plants liquidation. The assessment method is based on the analysis of the cost of liquidation of branches with the division for subsequent years of the course of processes. Further research will be based on the connection between the structure and the size of the costs incurred depending on the application of the model of the branch liquidation. Not only the method can be used for the initial costs estimation of mining plants liquidation but also it can be used as a cost management tool. After some modifications, the methodology can be also used by any entity conducting the liquidation of hard coal mines as a comparative tool for detailed and multi – criteria cost estimation of planned liquidation of mining plants.

20

Managing the deployment of UAV systems in Slovakia

Holubčík Martin, Koman Gabriel, Sroka Włodzimierz

Polish Journal of Management Studies

|

2022

|

Vol. 26, No. 2

172--188

EN

This paper affirms the anticipated utilisation of UAV (Unmanned Aerial Vehicle) systems in the market environment existing in Slovakia. Significant use of UAV systems can be considered in light of corporate management’s own lack of readiness to employ them practically. The purpose of the article is to monitor the issue in Slovakia and identify the basic starting points that the company needs to solve in the case of process management of the implementation of UAV systems in internal company processes. The methodology of the issue took place through sociological inquiries in the form of questionnaires and document analyses. The result of the investigation is that the Slovak market does not offer relevant data on the active use of UAV systems in the field of ensuring the operation of internal company management processes. Based on the information obtained, it is clear that the need to introduce UAV systems will be crucial in the future, as well as the need to develop recommendations for the process management of the implementation of UAV systems in individual areas of industry in the conditions of Slovakia.

PL

W artykule potwierdzono potencjalne wykorzystanie systemów UAV (Unmanned Aerial Vehicle - bezzałogowych statków powietrznych) w warunkach rynkowychistniejących na Słowacji. Stopień intensywności wykorzystania systemów UAV można rozpatrywać pod kątem braku gotowości kierownictwa przedsiębiorstw do ich praktycznego zastosowania. Celem artykułu jest monitorowanie niniejszej problematyki na Słowacji oraz identyfikacja podstawowych warunków, które przedsiębiorstwo musi spełniać w przypadku procesowego zarządzania implementacją systemów UAV wspierających wewnętrzne procesy firm. Metodologia badawcza obejmowała badania socjologiczne obejmujące kwestionariusze i analizy dokumentów. W wyniku przeprowadzonego badania stwierdzono, że rynek słowacki nie oferuje istotnych danych na temat aktywnego wykorzystania systemów UAV w zakresie zapewnienia funkcjonowania wewnętrznych procesów zarządzania przedsiębiorstwem. Na podstawie uzyskanych informacji można stwierdzić, że potrzeba wprowadzenia systemów UAV będzie w przyszłości kluczowa, jak również istnieje potrzeba opracowania zaleceń dotyczących zarządzania procesami wdrażania systemów UAV w poszczególnych sektorach przemysłu na Słowacji.