Analiza porównawcza wybranych aspektów oceny jakości usług logistycznych w zakresie transportu chłodniczego
Treść / Zawartość
Comparative analysis selected aspects to evaluate of quality logistics services in refrigerated transport area
Quality evaluation of logistics services can be performed based on many different aspects. The aim of this paper is the comparison analysis of selected aspects in the area of quality logistics services in refrigerated transport. The objects of conducted research includes: frequency level of company irregularities, importance of factors deciding about company competitiveness, importance of logistic service features influencing customer satisfaction, importance of factors related with flexible approach to provide logistic services, criteria of selection of logistic services or providers as well as prices of logistic services. The research was conducted on the basis of the questionnaires designed for providers and purchasers of logistic services. The subjects of the research were companies which are providing logistic services in refrigerated transport area and using those services. For the purpose of statistical analysis the Manna-Whitney’a and χ2 test were used.
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