PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
Tytuł artykułu

The relationship between consultants and clients in a tourism sector

Treść / Zawartość
Identyfikatory
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Relationship between clients and consultants reveals and develops during the process of communication, for then not only do people interact, but also get to know each other. Methods of consulting should be based on information and applied in a more precise and understandable manner. Clients and consultants should discuss and argue when trying to protect their opinion, as well as to develop tolerance to the weaknesses of others. Empirical survey showed that clients consider the factors which, in their opinion, directly determine the efficiency of consulting to be more important. Consultants, similarly to clients claim that the factors of various capacities and competence are also relevant. However, factors related to the methodology of consulting are considered to be of the same importance. When assessing the influence of interpersonal factors to Client and consultant relationship, both the consultants and clients indicated the importance and ability to manage conflicts as one of the important aspects of ethical conduct during a consultation. However, clients considered the factor of communication skills to be of a higher importance. They wished the consultant had tried to look from their angle and even eager for an emotional contact.
Rocznik
Strony
179--188
Opis fizyczny
Bibliogr. 28 poz., wykr.
Twórcy
  • Aleksandras Stulginskis University, Lithuania
  • Kaunas Forestry and Environmental Engineering, University of Applied Sciences, Lithuania
autor
  • Aleksandras Stulginskis University, Lithuania
Bibliografia
  • [1] Adamonienė R., Šilingiene V., 2006, Consulting outsourcing in agriculture, Management Theory and Studies for Rural Business and Infrastructure Development: transactions of the international scientific conference, 5-7 October, Kaunas - Kaliningrad, Estonian University of Life Sciences.
  • [2] Alvesson M., 1993, Organizations as rhetoric: Knowledge-intensive firms and the struggle with ambiguity, „Journal of Management Studies”, No. 30(6).
  • [3] Bäcklund J., Werr A., 2001, The construction of global management consulting - study of consultancies web presentations, SSE/EFI Working Paper Series in Business Administration, No. 3.
  • [4] Baršauskienė V., 2003, Dalykiné komunikacija: mokomoji knyga, Kauno Technologijos Universitetas - Kaunas: Technologija.
  • [5] Baršauskienė V., Janulev B., 1999, Żmogiskieji santykiai: vadovelis, Kauno Technologijos Universitetas - Kaunas: Technologija.
  • [6] Barvydienė V., Kasiulis J., 2003, Vadovavimo psichologija: vadovelis, Kauno Technologijos Universiteta, Kaunas.
  • [7] Błock P., 2000, Flawless consulting: a guide getting your expertise used, John Wiley & Sons.
  • [8] Bowman J.P., Branchaw B.P., 1987, Business communication, CBS College Publishing.
  • [9] Chreptavičiene V., 2005, Dalykinio bendravimo ugdymo aktualijos irproblemos, Edukologija.
  • [10] Clark T., Salaman G., 1998, Telling tales: Management gurus‘ narratives and the construction of managerial identity, „Journal of Management Studies”, No. 35(2).
  • [11] Fincham R., 2006, Principles of organizational behaviour, Oxford Uniyersity Press, Oxford.
  • [12] Fiske J., 1998, Ivadas i komunikacijos studijas, Vilnius, Baltos Lankos.
  • [13] Gallessich J., 1982, The profession and practice of consultation, Jossey-Bass, San Francisco.
  • [14] Gayeski D.M., 2000, Managing the Communication Function, Capturing.
  • [15] Greatbach D., Clark T., 2002, Laughing with the gurus, „Business Strategy Review”, No. 13(3).
  • [16] Kočiŭnas R., 1997, Psichologinis konsultavimas, Margi raštai, Vilnius.
  • [17] Melnikas B., Strazdas R., 1998, Šiuolaikine verslo konsultavimo samprata, Socialiniai mokslai, Vadyba, Kaunas: Technologija, No. 3.
  • [18] Mintzberg H., 1983, Power in and around organizations, Prentice Hall, Englewood Cliffs.
  • [19] Nikolova N., Reihlen M., Schlapfner J., 2009, Client-consultant interaction: Capturing social practices of Professional service production, “Scandinavian Journal of Management”, No. 25(3).
  • [20] Savanevičiene A., Šilingiene V., 2005, Darbas grupese: vadovelis, Kauno Technologijos Universitetas, Kaunas, Technologija.
  • [21] Schein E.H., 1999, Process consultation revisited, Mass, Addison-Wesley, Reading.
  • [22] Schön D.A., 1983, The reflective practitioner: How professionals think in action, Basic Books, New York.
  • [23] Steele F., 1999, Consulting for Organization Change, Massachusetts.
  • [24] Stehr N„ 1994, Knowledge societies, Sage, London.
  • [25] Strazdas R., 1995, Matomos ir nematomos konsultacines veiklospuses, Tarptautines konferencijos „Verslas ir vadyba 95” pranešima medžiaga, Vilnius.
  • [26] Van Den Banas A.W., Hawkinsas H.S., 1999, Žemes ŭkio konsultavimas, Akademija, LŽŬKT.
  • [27] Želvys R., 1995, Bendravimo psichologija, Valstybinis leidybos centras, Vilnius.
  • [28] Ковалёв А.Г., 1970, Псиxлогия личности, Просвещение, Москва.
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-1ca5a201-cac7-4697-b481-5abde2b4d3c9
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.